Do not order for delivery unless you are happy to wait over 3 hours! If we had not already paid online in advance I would of cancelled the order. We ordered at 6:17pm and received a confirmation email immediately. By 7:47pm no food had been delivered so we phoned them for an update. We was told that our delivery had just left the shop and was on its way. We had only ordered 2 Biriyanis, 1 naan, 1 side, and we only live 2.3 miles away. By 8:36pm there was still nothing so we called them again. This time we were told that they had never received our order due to some technical issues and were asked to tell them what our order was. My husband was in the process of pulling up the confirmation email so that we could give them the exact names of the items on our order. However the man on the phone was able to tell us exactly what we had ordered before we could do this, despite the fact that they never received our order. We were told that it was being made now and it will be with us soon, and they tried to make us forget about the issue by telling us we would get a free popadom. By 9:10pm there was still nothing and we felt that we needed to call them again to make sure that they were processing our order. The man couldn't wait to get us off the phone, told us it would be there in 10 mins and was going on about popadoms again. All I wanted was the food we had ordered 3 hours ago. At 9:23pm the food finally arrived, but before we could have it we had to listen to the excuses from the delivery man about why it took so long and that we are getting free popadoms. He also told us that we should have phoned through our order after placing it online. Firstly, why offer the option to order online if you can not follow though with the service this way, and secondly the first time we called we was told the order was on its way. If there really was a technical issue then it should have been picked up the first time we called instead of being told it was already on its way. This makes me question whether there really was a technical issue or not, but if there was I feel sorry for all the other customers that ordered after us and are probably still waiting. It's a shame because apart from a few minor issues in the past, we have generally enjoyed the food from this place. Fortunately there are plenty of other Indian...
Read moreAbsolute rip off. Only gave a star for recording purposes! At the end of a long day looked forward to the “ Tandoori Soecial” listed under “ Tandoori Specials” on the restaurant menu at £5.95 . Three of us chose this option for delivery to a proximate location to the shop. Please refer to the attached photographs which show one of the “ portions.” We ordered three, all were identical. I have no idea what “ Tile Hill Baltic’s definition of a meal actually is, but their portion size constitues the size of a starter option compared to any other local Indian/Bangladeshi restaurant. ( We eat a lot of Indian food).We checked to determine if there has been an error and we were sent three starters in error. Unfortunately the option is NOT offered on the starter menu so our conclusion is we have been well and truly RIPPED OFF by Tile Cross Balti. We compiled this review under one hour after consuming the “ Tandoori Soecial” we ate having travelled for much of the day and being extremely hungry. And we are now hungry again, my stomach is rumbling abs it looks like I’ve no alternative to get into my car on a cold night abs drive to McDonalds! AVOID THIS TAKE AWAY AT ALL COSTS. I am fed up and hungry. £17.85 down and my stomach is already rumbling with hunger not even an hour after finishing the “ Tandoori Soecial!” The only thing “ Soecial” about this was the portions are ESPECIALLY SMALL. … AVOID AT...
Read moreKnew something was not correct when I walked into the building and seen that no food hygiene rating sticker was being displayed when browsing waiting for my food...which by this point I had already placed my order and paid.. everything displayed looks scruffy on the walls but beside that I decided to google the rating that they was given by the council and was very surprised to see that they was given a 1* and that was a shock.
Anyway I got home and started to plate my food up and realised I had paid for stale flexible popadoms which was thrown away.
Then to plate my main dish and was not happy at all to find that once tasting this dish which I have from many places was tasteless and very dry.
I will not be using this curry house again until hygiene standards have improved and overall quality of the food.
Do your self a favour and clean the place up as you walk into the building looks like a charity shop no...
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