Dunelm — Local services in Great Britain

Customer service and management attitude displayed to customers is dreadful. I was looking for PVC tablecloths for 3 holiday properties I own. I gave the sales assistant the precise measurements of the tables (3ft x 5ft). She clicked away on the calculator and advised I would need 1.5 metres of material, stating this would give "a good 6 inch overhang". Trusting her experience I continued with the purchase. Arriving back home I tried out one of the table cloths only to discover the material barely covered the length of the table! I contacted the store and was advised to bring the material back and speak with the department manager Ann. I did as advised, however Ann intimated the error was not their's but mine almost inferring I was a liar. The sales assistant recognised me, backed me up and confirmed the measurements I had given were correct and that SHE had made the error in the measurement calculation. Ann then begrudgingly accepted the error was their own. She then advised I could have 3 replacement lengths of fabric but would have to pay the extra cost involved. I pointed out to her that due to their error I was having to burden the inconvenience & travel cost to have the matter resolved ( I reside 18 miles from the store). She repeatedly stated "we do not normally accept returns" in a rather condescending tone, inferring her offer was a gesture of goodwill (taking no responsibility for the error). At this point I decided my custom was not valued so should take it elsewhere. As I was leaving the store the sales assistant uttered it was her fault and that she was sorry. This apology came too late, coupled with the dreadful attitude of the department manager I was never so glad to leave Dunelm store. I have since found a local supplier who values my custome - one I wish I had tried in the first instance! Shop local - where we look after each other and...

Dunelm is the sort of store that you need to have time to look around. The store has so much in it....downstairs there is bedroom furniture, blinds, ready to hang curtains, storage boxes, pillows, mattress toppers, towels, bedding and rugs. The list goes on and on and that is just the downstairs level! Outside there are plenty of parking spaces with also parking for anyone disabled. Inside there are stairs for the able and a lift for the less able. On the second level is a fantastic selection of furnishing fabric, waxed fabric to make table cloths, cushions, pictures of all sizes and mirrors. You an also purchase reed diffusers, batteries, candles, sewing items', light bulbs. There are ornaments and candle holders, and lots of items that would make beautiful presents. At the other end of the top floor there is everything anyone could need for their kitchen. Bowls, mixers, plates, cups & saucers, cutlery, place mats.....really anything you could need or want to furnish a house, buy a new home gift or replace a broken item. It would be impossible for me to list everything that this store hold on the premises. If you need anything for your home or someone else's, go to Dunelm first, you are...

Had a click and collect order.Plenty staff in shop but 2 lots of 2 chatting to each other. One girl serving,when I approached counter she had no machine for my information, she quickly got one. She asked the 2 staff who were chatting if they'd mind the counter whilst she went for my order...she finally got a grunt. I asked them where they'd like me to wait as I didn't want to prevent other customers being served,it took a while before I was answered. When the girl returned all of my items were as if I'd picked them from the shelf! I had no bag with me and had only taken my order number . Any other company has the goods packaged for collection. Overall a...