Genting Casino Riverlights Derby — Local services in Great Britain

Had one of the best/scariest experiences tonight at Genting Derby. However, the professionalism and friendliness of the staff was quite superb. I did well on roulette and black jack earlier in the evening in which my winnings were on my Genting card. I went for a drink and put my card back in one of the self service roulette machines. The machine malfunctioned and upon start up all my winnings for the night has been wiped off my card. I won’t disclose how much but it was a fair amount. The floor staff were quick to assist and I explained what had happened. They tried resetting the machine but still my card was showing the incorrect balance and my winnings for the night were no where to be seen. I instantly thought the worse. I was waiting for someone to tell me ‘sorry there is nothing we can do we can only refund you your original stake that you started the evening with.’ I was starting to lose hope when the floor staff tried to amend the problem. Kirk/Kurt the pit boss however was excellent throughout. He apologised for what has happened (it wasn’t his fault at all, that is technology for you) and assured me that my winnings for the evening would be paid to me. He took me to the cashier desk and processed everything. I guarantee not many casinos would have done this but their honesty was brilliant. So thank you Kirk/Kurt for dealing with the problem efficiently and professionally. The casino and the staff were brilliant throughout the night. Really polite and friendly. It was my first visit since they have re-opened and everything is COVID secure. Great casino and great staff....

The staff here are fantastic. the receptionists, to the bar staff, to the dealers. Everyone is extremely professional and very welcoming. I have been to Casino's all around the UK and lucky for me this is the best of the best, If your looking for a night of light gambling and entertainment have a look at their website most weekends they have entertainers on very good most of them are.

Ideal for parties or out with the wife as I do this place caters for everyone.

I want to add, after covid things have picked up and back to normal, this establishment has got even better, this is a higher class betting establishment than others I've ever been to, the buildings are all the same quality at Genting but it's the staff that make the difference, at this Genting ALL the staff are so helpful and kind they make the difference, they ate genuinely happy when punters win.

I took a young lady along with my wife on St Patricks day and she loved it, we all had food and a drink which was excellent quality and a very...

I was playing on the slot machines next to the roulette table. I was up about £200 when I had £6 on a number. The machine accepted my bet and the ball started spinning. The machine malfunctioned and I have had a uphill battle to get my money! I have a Snapchat video and two random casino members who all backed my story and the casino still refuse to pay. It took me days to get Dave Scott the disgrace of a GM to even reply to me after the receptionist lied and said he was in a important HR meeting. I went to see a solicitor today which cost me £50 out my own pocket. Had similar issue at Gala casino in Birmingham and was sorted out with in thirty minutes and I was giving 100 free spins. I can't even get my £67 that I betted on the spin off these thieves. Moral of the story stick to honest casino's. Any one who would like to see the video...