Lows Traditional Fish & Chips — Local services in Great Britain

Over the past 6 or so years the quality has gone downhill. I keep trying and am repeatedly disappointed. I rarely receive a chip that is longer than 2-3 cm (inch). The oil used for frying has an unpleasant taste and aftertaste, If you order curry sauce and the food is bagged up for you, the servers often place the curry sauce on its side, so by the time you reach home the top has leaked and most of your sauce is in the wrapping. (I have mentioned this to the management several times, but it still happens). The fish and batter is usually OK. They tend to be very busy at peak times so I would recommend to phone your order ahead. Lows needs more local competition and they might improve. There are NOW other options that are not too far away, at the old Hazlehead Police Station (Dolphin) , in Elrick (Hosies) and in Blackburn (Mike's Famous...

2nd week in a row we phoned to order for collection and had to call back after 30 mins on both occasions as we had not been called back. No apology on either occasion, last week due to the storms when we called back we were told that they were no longer taking phone orders, so why answer the phone. Told to order on line which we did for 6 o’clock and still had to wait outside until 6.30. Tonight after finally getting a call back, half an hour later, were told the pick up would be ready at 7.10, got a call at 5 to 7 to ask where we were in the car park, well nowhere because we weren’t due to be there until 7.10! Really bad customer service which is a shame because the fish and chips...

I've only been to Low Traditional Fish and Chips once and I did find the food to be really good. Unfortunatly, I ordered two standard fish suppers and was given two smalls and charged for standards. I know this because I over heard the young lad serving me ask an older gentmen the size of the fish and being told small. The shop was busy at the time and the staff were freindly. I would recommend Lows, but I'll be checking my orders before I leave if there is...