On Your Bike Millport — Local services in Great Cumbrae

I hired an electric bike today from On Your Bike! Millport. The e-bike was in great condition and was excellent to ride. It made cycling around Cumbrae island a very easy and enjoyable experience indeed. The staff that dealt with me in the shop were both extremely helpful and exceptionally friendly. Helmets were offered (though not compulsory) for free and I also found their free breakdown recovery service, advertised as being a mere phonecall away from a number that was clearly displayed on the bike, to be very reassuring indeed (not that I ever had any cause to use it).

The only reason I’m not giving this review 5 stars however, is because I did not appreciate the way that the staff were making a point of trying to pressurise myself and other customers (albeit NOT in an aggressive way) into paying by cash, virtually to the point of begging us to do so. I have never agreed with the whole “Cash Is King” movement that seems to be such a popular craze on social media at the moment. I’ve always felt that cash and cards are equally important and that a good business should always allow customers to feel absolutely free (including free from guilt) to choose whichever accepted payment method is most suited to them. Having said this though, I must state that they did allow me to make my main payment by card (although the deposit had to be cash - I was already aware of this, as it was clearly stated on...

Terrible Customer Service and ruined our trip. A group of my friends had decided to meet at Millport and cycle round the island. We came from Aberdeen and friends from Germany. We had booked and paid for our bikes prior to going including 2 children's bike seats as we had a 10 month old and 1 year old for the full day. We did arrive later than anticipated but I didn't think it was an issue as the bike seats were booked for the full day. When we arrived we were told due to us being an hour late they gave away the seats. They didn't seem to understand when someone has booked and paid for the full day then it shouldn't be given away. This is not on any fine print and we were not told this at the time of booking. The attitude from the staff was dreadful and just said we could rebook for another time. Not as straight forward when...

The staff were friendly and helpful. We chatted for ages about the town and built up a good rapport. The decision to go kayaking really made our trip away together extra special. We got to row past several seals and relax in the Eileans (3 unoccupied islands in the bay at Newton Shore). The views were stunning and it was great to get an opportunity to be alone together in such a beautiful place.

I don't have much experience of kayaking but I felt perfectly safe. The kayak (we used a double) was sturdy and we were given life jackets and the staff went through all the safety procedures with us.

Overall we had a lovely time in Largs/Millport and our kayak adventure was the highlight. We intend to return to try the cycling and possibly go on another...