Domino's Pizza - Liverpool - Great Homer Street — Local services in Liverpool

Abysmal. After a long day, I ordered a pizza to my hotel at 11:30pm. 45 minutes of no updates led to me calling, and was told it would be another hour.

An hour later I called again, and was told that the branch I'd ordered from (Great Homer Street) was now closed, and all calls got redirected to another branch. I was told that the pizza would still be on the way though. I have no idea why the branch would accept orders if they were due to close (which was a lie - the website actually says 3am is closing time), why they would stop taking phone calls, or what good redirecting the phone lines would do. I asked if the new branch could take on the order instead then seeing as my pizza clearly was no way near getting done, and he said no - without reason.

Another half an hour later and I called to cancel, and they said they couldn't do that. The extremely rude man on the phone hung up on me multiple times, and then finally said I would have to call the original branch in the morning. I pointed out how unhelpful that was, as the pizza (still on 'prep' mode on the app - now over two hours since ordering) was still due to be delivered to me, so by the time the morning came it would be too late to cancel and get a refund. Another hang up.

By this point I wasn't even hungry, and extremely frustrated. Even awarding one star feels like a compliment too far. Would avoid this place...

I can't give this more than one star, I ordered a Veggi Supreme to my hotel yesterday (29th July). The pizza should have a plant based cheese alternative, and there was none on the pizza at all.

As pizzas goes, this was a disaster. The additional sauce I ordered was wrong, so this morning I contacted customer service and received a generic response (we have forwarded your complaint to the store and they will contact you within 5 days).

The store responded with a generic "How can we help?" and no reference to the message I sent this morning.

I find it frustrating that the store is happy to take my money and deliver a below standard product and their customer service is not attentive enough to address the issue firsthand.

No customer wants to have to relive a bad experience by detailing it multiple times.

I cannot recommend this store's attention to detail or their level of customer service.

With all their adverts plugged all over our TV, I at least expected...

Disgustingly bad service rude manager hung up, the app cancelled our order no notification past its baking then your order is cancelled or no notification that this store closed. The manager if you can call him that said they closed at 9 yet on google it says open, this is the second time we have had this happened first time we had to wait a month for a refund and 3 calls to there poor excuse of management staff and we only got £15 in refund for a £30+ order no doubt we will have to go through the same process and get conned out of our money again asked for head office number couldn't give it asked for them to email proof that the transaction had been processed for refund hung up before we could say email to them and second time recorded the conversation no empathy or apology employment standards clearly lacking. Avoid, get it from a...