Rituals — Local services in London

Don't use this company. I recently bought a refill of a body butter I like and have bought multiple times. This refill smelt totally different, not sweet and luxurious like the others, but sour and 'off'. I have tried to take it back but have been told it cannot be exchanged because, and i quote, 'It's been opened' (as if I could have smelt it when it was sealed 🙄 Rituals are happy for you to spend a lot of money on their products but are not happy to exchange or replace faulty products. Terrible customer service, very...

The girl who was serving us was very nice and she spent a lot of time with my daughter and me. My daughter bought a lot of stuff and spent a lot of money in that shop. So they promised her a gift for her birthday, following in 2 weeks time. No need to say that everything we keep getting from Essentials is spam emails. I also got registered in their system. Please, don't take it wrong. It is not about the present but for the...

For the first time I placed an online order with Rituals and am blown away by the speed and personalised delivery. I placed the order at 12.30am and received delivery at 10.30am same day! The bag had a handwritten thank you message on the bag which was a nice touch, really appreciate it! No chance I’ll order through...