Sanam — Local services in Nottingham

We ordered our curry at 21:03 and didn't receive the food until 22:17 which was quite a wait, it was only 2curries, a rice and a naan. Once it got here we were excited so started plating up our food. My girlfriend dug into hers and I took 1 bite out of mine before I realised there was a black hair in my food so I started removing it and it turned out to be a really long black hair, I was mortified! I called up Sanam Restaurant to be greeted by a gentleman who passed me onto the manager, I explained the situation to him and he offered to create another dish, he said it would be 10mins max. I said "ok sure". It was a few minutes later when I had to call back again to tell him I won't be needing the curry as the chicken in my girlfriends curry had put me off as it was pink!

The chicken was under cooked!

When I got passed on to the manager again he said the chicken couldn't be pink and that it is very rare they have complaints, really calmly I said I understand however I would like a full refund, I also said I could show him the hair and the pink chicken. He said ok I will call you back in 2minutes. I waited 15minutes before calling back and this time I was answered with a really rude tone and I said "you were going to call me back in 2minutes? It's been 15." He then said sorry but the manager isn't here anymore and he rudely said I'll have to call back tomorrow or file a complaint through hungry house. I asked politely for his name and he aggressively said no and hung up the phone. I will never be going to these guys again! And I definitely do not recommend, what a...

I don’t know what I’m more disgusted by: the fact that this restaurant delivered something so horrid, or that they removed my review from Just Eat to ensure nobody sees what an appalling experience I had. It feels like they care more about hiding negative feedback than actually addressing their quality issues. Customers deserve transparency, and silencing genuine criticism only makes the situation worse. Anyway I won't go into detail... I'll leave it to your imagination but rest assured that the entire meal went straight into the bin.

Updated For context please find my original review still in my account but 'removed' from public display. Didn't want to post this but that's what happens when you get prodded for daring to complain about substandard food

Marc · 5 December 2024

Quality: ★☆☆☆☆ Delivery time: ★★★☆☆

Tasted fresh... fresh out of a jar PATAKS!!! Gross, amateur, lazy cooking and soooo salty. I didn't try the king prawn poori - that was for my mum but it STANK!!! 3 mouthfuls in and it was straight in the bin. I can honestly say that this is the worst curry I've ever had since I first made my own, and I was 13 and clueless then. I certainly won't be ordering again. It's a shame when restaurants just care this little and throw out this rubbish that people pay good...

I spent £26 at this takeaway for me and my partner. The portions we got weren't even enough to fill us. I don't know how they cooked the onion bhajis, but they were poorly made and had no flavour to them. They forgot to include our salad and mango chutney in the order. I ordered my favourite curry, a dhansak, which was yellow and looked more like a korma. After ringing the restaurant they insisted this is what a dhansak traditionally looks like, but after ordering this dish about 10 times over the past few years from various places, I have never received a yellow one. Only ever a sweet warm reddish orange colour. The naan was extremely soggy - fortunately for me I prefer it that way, but my partner was not happy. The only thing I can't complain about here is 1)the fish pakoras (lovely) 2)the fact it was delivered 10 minutes early. However, we finished eating the entire thing before the original anticipated delivery time, which goes to show how pathetic the portions were. Apologies to the restaurant for coming across rude in this review but I'm really unhappy with the order considering the amount I paid too. Good luck to any customers that take the risk of eating from here, however, I personally won't be...