Superdrug — Local services in Wigan

I called in yesterday, Friday 9th August, at around 7 ish, and asked a girl who was filling up the shelves on the far right of the shop- the same isle that the tills are located, where a certain type of mouthwash was. I approached her and politely said excuse me please could you tell me where the dry mouth mouthwash is, as it was on the shelf last week, but it’s not there now. She never said hello or smiled, she looked at me like I had just spat at her, and rudely mumbled if it’s not there then we don’t have it, we had a clear out. No sorry about this or maybe try this, nothing but a resting b face. Her customer service skills need a great deal of work, and having worked in the retail sector in the past, I can tell you now, she is not fit for working with customers if you want to keep customers. You should always treat others how you wish to be treated. So rude, and I will not be returning. To add, I’m not even much older than the girl I spoke to, so I am not one of those out of touch people who live in the past. Don’t do the job if...

I visited last week to collect an online order. On entering the store the security guard approached me and asked what am I here for, I said "hi I'm here to pick up an online order" I gave him my name and he said to the lady on the counter "watch her with the door will you" the till assistant did a childish giggle and spun round spraying perfume, Marc Jacobs Dot! My son started to cough. Security bloke came out from the back and said there's nothing here for you, I gave him the order number again and off he went, came back and said I've got one for "my name" I said well yeah that's what I said! He looked me up and down as I took it from him, meanwhile the til assistant was giggling hysterically still spraying said perfume all over the place. I wknt be visiting again, I usually go to the grand arcade store and have no problems there. Nice tidy store by the way, shame...

My husband and I popped in to the Wigan store, on the off chance we could smell the aftershaves, to browse a new fragrance for him. It was a really worthwhile trip and even though it wasn’t for myself, I really enjoyed listening to staff member Jane, talking, with enthusiasm and really in-depth knowledge, about all the fragrances that she thought he would like. She really knew what she was talking about and was not in the least bit pushy, respecting that we were only browsing. After ten minutes, we decided to buy Mont Blanc and as Jane explained, again without being pushy, that it was going to go back up in price the next day. I price checked our purchase and it was six pound cheaper than the other competitors! Thank you Jane - I hope that your store manager recognizes that your knowledge of perfumes and after...