Costa Coffee — Restaurant in Wigan

Called in for a coffee with my Girlfriend, ordered 2 different coffees, one hot one cold, both take out. My girlfriends was done, no problem there, then after a few minutes noticed that other people had been served and my coffee had not been done. My Girlfriend asked one of the store operators and she uttered sone words and anither person made the coffee. Thier was no sorry, no smile, no nothing. The person making my coffee took her frustration out on the cream and almost slammed my coffee on the counter. Again no sorry, not even an offer of a biscuit to go with our coffees. By the time my coffee was done, my Girlfriend had almost drank hers. It wasn't even busy so found it rather slow going. Shall be using a different store next time and also use Starbucks. Both coffees tasted the same despite being totally different ones. Avoid this one, use another as the staff have no manners at all. Date,...

Disgusted from today's experience. Absolutely filthy! Tables not cleaned/sanitised after each person's use. Watched a member of staff go outside to remove a tray of cups but the table wasn't cleaned after!!! THIS IS DURING A PANDEMIC! Fabric chairs used which is so dangerous during a virus outbreak and were absolutely filthy! A chair next to us thick with dust and muck, fair enough it wasn't in use and had a sign saying this table and chairs is unavailable but still goes to show how ontop of their cleaning they are! I just posted a picture separate to this review as unable to attach to this review for some reason. One member of staff in particular is incredibly lazy and forgets to give items during drive thru experiences and says there is ketchup in a toastie cardboard package...

i was I was in as a customer and I witnessed what can only be described as a racial assault by a member of staff against another non-white British. I was shocked and appalled to hear that the guy couldn’t have a drink without an excuse. Absolute shocking behaviour by the staff member when asked where is the manager his smug remark no manager today I think that’s why the child was being petulant and playing up thinking he was the big man but all he was was a big racist. I will never return to the store again as I think your policies are shocking. i feel i can’t even give a star for this customer service sorry lack of...