University Place Independent Living — Local services in Abilene

I’m not familiar with what goes on here, but I have a gentlemen in my place of work that was dropped off by a driver. The frail old man was on a walker and oxygen machine and mentioned to me how he normally uses an electronic scooter but their van can’t accommodate that so he has to use the walker. They offered him no assistance with the door or anything to get inside the business. He also mentioned to me that he asked his driver if he could just wait because this was only going to take a minute or two as he was just paying his bill. The driver left him and he’s clearly in need of at least someone to make sure he’s good. I called here to try and get their driver back as soon as possible as he was feeling unwell. The lady who answered the phone had an attitude when I asked if she needed our address to know where to pick him up and she said “we dropped him off I think we know where to pick him up”. About 20 minutes passed and he mentioned to me he was running low on oxygen and was visibly and audibly having labored breaths. So I call back again and tell them his oxygen is low and ask if they can put a rush on it. Again I’m faced with attitude and she said “I’ve already told the driver that he needs to be picked up”. Maybe I’m looking into it too much but I have family members who are nurses and even they thought that was negligent. If he was my family member I’d hope the thousands of dollars spent every month was making sure he receives proper care. Like accommodating his main method of mobility. Or having a caretaker partner up with him to make sure he’s okay. Or a more customer friendly receptionist. Also, this isn’t his first time being dropped off here and it’s been a similar experience every time of trying to get the...

We researched all the Independent Living and Assisted Living Places in Abilene Tx. We excluded smaller options because we were looking for active social experiences with many people. There is no question that this is our choice. We are on the waiting list for the unit we want. My husband who is a pretty negative guy and not thrilled with moving toured with me on my 3rd tour. He could not say enough good things about the dining experience, feels like dining in a fine restaurant. Selections are good and you can eat as much as you want. Servers were terrific. Best of all residents are so friendly! Several came over to introduce themselves, encouraging the move, and inviting him to attend various men functions with them. The Director said they want it to feel like "family" and it does. While we were there a woman fell and the Director immediately excused herself from us to attend to the lady, calling EMS, running to get pillows for the lady to be more comfortable while waiting, and she sat on the floor holding the lady's hand until EMS arrived. She apologized for delaying us but she said that is just how they do it, the resident's safety and comfort are number one. MANY activities to choose from including sing-a-longs and Blue Grass concerts on Thursday nights. Can't wait until our unit...

My mother recently moved out of her apartment after 7 years. Before she left, bed bugs were brought into the facility. My mother had not traveled anywhere, had not spent the night out and did not bring them in. There were also bed bugs in 5 other apartments. The managers told my brother that they would treat the apartment, and she would not have to pay. They ended up having to heat treat the apartment. Low and behold, she was charged on her next bill for all the treatments, the heat treatment was over $1000. in total she paid $2000 for bedbugs that she did not bring in to UP, when we were told by the manager we would only have to pay to have her clothes cleaned. Then when she moved out after keeping her apartment very clean, she was charged another $1190 in cleaning fees for normal wear for a one bedroom apartment. I would have given 0 stars, but she did enjoy living there and most of the...