Chicken Express — Restaurant in Abilene

Chicken overcooked, everything cold. Awful.

We stopped in on October 19, 2019 around 5:45pm. We asked for fresh tenders and were assured that “they just came up”. I should have called them out on that because it was pretty dead when we got there (two cars in the parking lot, and maybe two in the drive thru). Food came out and the chicken was overcooked and not at all fresh. Some of the tenders had all the moisture of a piece of jerky. Others were grainy/chalky. Fries were cold, and the rolls where almost doughy. Further, they gave my wife a couple of pieces that would barely qualify as a nugget, and tried to pass them off as tenders. So she had 2 tenders, and 3 tiny little bites. These are things that should be caught by the person plating the food and should never be allowed to make it to a customer. Lastly, what happened to the size of the tenders? They used to be meaty and were filling. It would be accurate to call them “fingers” because they are literally about the same size as an adult finger. Not much to them.

We called and asked the store about a refund or replacement, but there’s apparently some unwritten and unposted rule that you should tell them on the spot or they won’t help you at all. Not sure how that works if your meal was placed as a to-go order. I definitely didn’t see any posted signs that say you have to talk to them in-store in order to get any kind of help. I guess they just didn’t feel like being helpful?

It’s a shame, the North 10th location used to be the best chicken in town, and I would go out of my way to go there whenever I could. Now I drive by it at least once a week and typically avoid it. Tonight’s experience will certainly help to quell my random cravings. It’s especially bad when Raising Cane’s has chicken cooked to order and it’s always fresh and delicious. It proves that there is a business model that supports fresh fried chicken tenders and makes a profit. You’ve lost 3 long-time customers Chicken...

If you're in the mood for some refreshing iced tea, you'll definitely want to think twice before choosing chicken Express as your destination. I had high hopes for a quick pitstop to quench my thirst, but my experience turned into an excursion in patience that I wasn’t quite prepared for.

Upon pulling into the drive-through, I immediately noticed a small line. "No problem," I thought, knowing that at popular spots, a little wait can sometimes be worth it. However, after what felt like an eternity of idling, a 30-minute wait became my reality as I watched the car in front of me slowly trickle through the ordering process.

Around the 15-minute mark, I finally reached the speaker. After attempting to place my tea order, the system seemed totally unresponsive. Frustrated but hopeful, I decided to move forward to the window and order face-to-face—it's just tea, after all! To my dismay, when I reached the window, the staff seemed confused, asking if I’d completed my order at the speaker. I explained the glitches I’d encountered, expecting a friendly workaround, but to my dismay I was met with a disgruntled manager. I was informed that I needed to use the speaker next time because it messed up their que. I can completely understand for food orders but all I needed was tea. I was disappointed in the lack of customer service and the attitude of the employee. I left without my order since it was too much of a hassle for...

I would like to start off with saying that I know if I make this post I may get some backlash, but I don’t care. This is my opinion frankly chicken express has been one of my favorite places to eat at. I love the food. I love the service. The staff is always wonderful so I have no problems with those things. The only thing I’m worried about now is chicken express is the highest chicken place in town. I just believe that it’s way overpriced now it’s so much to buy chicken specially chicken tenders. It just doesn’t make sense, but since prices is going up and everybody blames it on the economy, I just had to slow down my spending at chicken express because the things they are getting way too high for me personally to eat all the time if if I go eat there, I’ll just go treat myself you know maybe once or twice But yeah, the prices wouldn’t outrageous. I’d be there two or three times a week but besides that everything else is wonderful. I don’t know what they think the chicken is made out of gold. It’s not the staff at the restaurant is the company the headquarters that makes the prices so I understand that part so but friendly service everything else is wonderful. I just wanted to add that that it’s kinda way overpriced...