Kory Rykman: Allstate Insurance — Local services in Acworth

Buyer beware is what I found for this agency, at least for home owners, they just goes through the motions. They are just order takers, and don't provide customer service. They blame it on insuring over 20,000 clients and they can't keep up with individuals (a common excuse in these reviews).

So in my case, they didn't discuss or sell me a water backup endorsement when they wrote the policy 3yrs+ prior to cover damages in my basement from a sewer blockage. So when i had a recent incident, Allstate denied my claim. When I discussed it with the Rykman agent, i was told that this should be reviewed yearly by me, but since I am not an insurance expert, I don't know the impacts of the dozen or more possible endorsements and Allstate coverage limitations for each option. That is their job. But they said with 20,000+ insured, they can't keep up with every policy. In the end, their failure to discuss the impacts of a $100 per year endorsement, has ended up costing me thousands, and they just apologized for the oversight of...

Kory Rykman and his team have always tried to go above and beyond in helping me with not only my homeowners & auto insurance but also with other financial and life insurance policy possibilities. This week, I spoke with Blair Lee regarding the cost increase in my homeowners policy. She was sympathetic to my current situation & answered my many questions about ways to reduce the costs. She was able apply her “best practices & knowledge” and would quickly calculate new costs. I had very specific questions & I liked that she didn’t mind reading, researching & relying on teammates when she wasn’t positive. After all , I would much rather wait on the correct information than be given wrong information a few seconds faster. Even when I couldn’t decide to move forward, she allowed me days to think about it but was able to update my policy within seconds once I asked her to move forward as we discussed days ago. I appreciate this team for looking at my individual...

Started my policy with 2 vehicles on same date and time with this agency. DVM sent me a letter stating a lapse in coverage on 1 vehicle and not the other?? Back and forth nearly 3 weeks with DMV, Tag Office and this insurance agency. DMV is addiment that insurance provider needs to go back to portal to update my coverage dates. Spoke with arrogant, angry, and combative office manager yesterday seconds after speaking with DMV – contrary to popular belief my experience with DVM, Tag office reps were way more helpful and pleasant in trying to resolve the issue than the insurance agency office manager. Perhaps it was a preview of what’s to come if I had a serious issue with a claim on my home or vehicles.

WOW! . . . more excuses below, you got VIN right on my Audi but not my BMW is your argument now? I inputted the VIN wrong at your office?...