Budget Cabinets — Local services in Agawam

My initial interactions with Bob were very positive. He was responsive on coming to take measurements then told me that the wait time for Kraftmaid cabinets is 14-16 weeks. I was concerned because this pushed my timeline, so I took a Friday afternoon off from work so I could meet with him to talk about layouts. Again he was responsive in scheduling that time. However, when I showed up for our meeting, he had already laid out the cabinet plan without asking me what I wanted. When I tried to give him the “big picture” of the layout I wanted, he interrupted me to tweak his design, instead of just listening. As a result, the meeting took about 2 hours that was frustrating for us both, I’m sure. We didn’t quite work everything out, but he said he would finish the layout and send me a draft the next day...Saturday. When Tuesday arrived and I still hadn’t heard from him, I called. He said that a customer had walked away with the measurements that I had given him, and asked me to give them to him again. I was a bit frustrated-why hadn’t he called to tell me that?-but I gave them to him again along with a measurement correction as I chose a drop-in sink instead of apron front. He said no problem, and that he would send me the updated draft the next day...Wednesday. It is now Tuesday of the next week and I haven’t received a call or email from him. My initial concern about delivery times has only been made worse and I am now 2 weeks along from our first meeting and haven’t even placed the order. I have read the glowing reviews about Bob from others, and perhaps the excuses that he’s given me about his internet being down, and customers walking away with my information, and the post-COVID rush, are true but in all I found his failure to respond as promised-even after a second chance and days of patiently waiting-unprofessional. I’m taking my...

My husband and I went to Budget Cabinets on Feb 18. We are remodeling our kitchen and wanted to avoid the “Big Box” guys and work with a local small business. When we arrived, we were pleased to see the cabinet styles we were interested in purchasing. It’s too bad that no one was interested in helping us. We were not greeted by any of the 5 or 6 personnel working there. They were in a back room chatting, I assumed, with another customer. The “customers” left the building and the personnel continued chatting and walking from front to back of the showrooms. We were there for at least 25-35 minutes, someone finally acknowledged us and I asked if we could get some help, though by this time I was thinking we should have just left the place. We went with Dennis to a computer station in the back room to (I thought), to discuss planning our new kitchen. He asked us for measurements, which we had on paper along with a diagram of the kitchen. He made a copy, took our names and email address and nothing else. He said he would email information to us. We were never asked anything about our cabinet choice, colors, countertops or more importantly, the layout of the kitchen plans. Well, that was over 4 weeks ago, and so far...nothing. We went with another company, that was actually glad to have our business and treated us very well. We were able to find the same cabinets and the designer was glad to work with us in planning the kitchen. Very disappointed and won’t recommend Budget to anyone. Bad business ethic and rude...

My wife and I bought a new house and decided to update the kitchen. Went to Budget Cabinets yesterday first because I wanted to support a local company. We were not thrilled with their version of customer service. The person we spoke to when entering the store definitely gave us the impression we were interrupting his day. We told him we were interested in remodeling our kitchen and without even looking up from his desk we were greeted with “ Kitchen cabinets are here and continue around back” Then he got up and went into the back room leaving us on our own to look at cabinets and counters with no idea of where to start. We walked around for 10 minutes looking a displays with no idea of what would be in our price range or what materials would work since nothing has any info on it but brand. We decided to go elsewhere because we certainly didn’t want to ruin anymore of anyone’s day. Ended up at Home Depot where we were not only helped but most of the displays were clearly marked with pricing and we were were actually helped. Budget Cabinets is not a place I’d recommend, kind of a strange business model and based on reviews we aren’t the only ones to get the...