Appalled. I came for a basic ring cleaning, pearl restringing, and a safety necklace for a bracelet. The first thing the non-gentle man said when he looked at my very pricey bracelet was it doesn't look real. Sir, it's more real than pretty much anything in your store. But that's not the point. When I did not want to trust him with repairs after the unprofessionalism I had just been exposed to, and chose to leave, he yelled at me, in the most unprofessional, denigrating, narcissistic demeanor. If I wanted to go to a store and be dehumanized I would go to Hermes. Sir, you...
Read moreI came in to have my ring sized and assumed I would have to wait at least a week or more. I was very pleasantly surprised! I came in at 11:00 and picked up my ring at 1:00! Also, he sized the ring to my finger and did not just use the standard sizing rings. My finger is not a perfect 4 or 5 so sizing exactly to my finger is brilliant. I will absolutely go back! On top of the fantastic service, the owner is extremely nice, helpful and explains everything...
Read moreI brought my titanium wedding ring that many people will not touch. I was missing a diamond. They quickly repaired it. When I came back, I brought my wife’s wedding ring and they cleaned it and told me that the stones were loose. They did a beautiful job of cleaning it and tightening all the stones. I didn’t know, but every two years you should bring it in to have it tightened so that you don’t lose the stones. They were great and they did it...
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