Miller's Rental and Sales, Inc. — Local services in Akron

I had a problem with getting my sleep apnea supplies that I ordered back in October. I received a call from someone in the Miller's Canton office stating that I had to pay $202 for my supplies. At that time, I explained to the person calling that I did not have to pay a deductible for my supplies and that this happened one other time. The employee advised me to contact my insurance company. I did. I was advised by Anthem that I did not have a co-pay for the supplies, that the supplier was mistaken. I called Miller's back and spoke to the same employee and advised her that Anthem confirmed that I did not have a co-pay for the supplies. She told me that it was showing on her end that I did have to pay and that I needed to contact Anthem again to get it worked out. After numerous phones calls to Miller's and to Anthem I was frustrated and discouraged and I eventually just gave up. I have not had the proper supplies for 3 months. Today, My husband told me to stop by the Miller's Akron office on my lunch hour to see if they could help with my problem. Brittany S. greeted me as soon as I entered the store. I explained my situation and she immediately picked up her phone and went into action. After a few phone calls she figured out that the employee I was talking to in the Canton office back in November/December had the wrong information. I, in fact, did not have a co-pay for my supplies. Brittany marked my file with a note so that this will not happen to me again. She told me that she would work on putting a new order in for me and that if I wanted to take a seat and wait 5-10 minutes, she would get the supplies for me. I am so very thankful that Brittany S. took the time to help figure this problem out for me and to get it resolved. I left within 20 minutes of arriving at the store with my supplies in my hand and extremely happy that I now have the needed supplies for my sleep apnea machine! Thank you so very much Brittany S., you are doing a wonderful job! It only takes a few minutes for people to listen to one another and get a resolution to a problem! It should not have taken 3 months and me going into the store to get this handled. Brittany S. is great at...

After being confirmed as having sleep apnea; I received a voice mail from a company I never heard of saying my doctor's office had turned me over to them for follow up. I tried for the next 10 days to reach the person who left the message having to listen to a "robo-greet" that took over 5 minutes each time and did not give me an option for "new business". I had to start picking other options to reach a 'real' person only to be put on hold and then disconnected after another 6-7 minutes. With each subsequent call, my contact was "not available", "out of the office", "on vacation", "leave a message"... I decided if this was the way they treated a potential new patient how would I be treated after 'locked-in' and in need of service? I remembered a friend from church told me they had used Miller's and were very happy. I thought of Miller's, close to my home, in my community for well over 30 years, (they had to be doing things right for my friends to recommend them) so I called and spoke to Heidi (a real person that answered within seconds), I explained my dilemma and asked if they could help. She was kind, understanding and very knowledgeable. Heidi had taken up the reins and got me the answers, very quickly, that, yes; Miller's could take care of me! In no time at all, I was set up with an appointment (at my convenience) with Joyce Parson RRT to be fitted and tutored in the use of my new Cpap machine. Joyce was a pleasure to work with. She knows her stuff! Joyce took her time and asked me a lot of questions that would help her decide the proper face mask , settings and support levels of help that I might need. She took her time going over things with me, being sure that the instructions were well understood and would pose no problems for me. I took home my new Cpap machine today; I set it up with no hesitation or problem. I am looking forward to finally getting some quality sleep to go along with the peace of mind that Joyce and the Miller crew have already given me. I have no worries as to the quality of care and any follow-up that will be needed in my future. Thank you, Heidi, Joyce and Miller's, I feel blessed for having you in my corner. ...

Re: Miller's Rental and Sales Ashley, Debbie, and Brittany are ROCK STARS!!! My wife and I traveled to Cleveland, OH this past weekend to spend time with our daughter, and on the very first night (Thu) of our stay in Cleveland the power cord wiring for my presumably antiquated CPAP machine (I think it's at least 12 years old) became permanently separated from the adaptor, which meant I could not get power to use my CPAP and therefore I was not able to sleep very well without my CPAP. I was desperate and I did not want to go another night without my CPAP, so I started googling and making phone calls the next morning to see if I could find a replacement power cord locally. I'm so glad I found Miller's. I relayed the highlights of my story to my first phone contact at Miller's who in turn transferred me to Ashley. Ashley then worked with Debbie to track down a replacement cord (I believe it might have been the last one that Miller's had that matched my original), and then Debbie offered to drive the cord from its present Canton location to their Akron location, which would shave off about 30-40+ minutes from my roundtrip drive back to where I was staying in Cleveland. At their Akron location, Brittany was waiting with the replacement power cord in hand to help me test it with my CPAP before leaving the store. The icing on the cake...they did not charge me for the replacement power cord, even though I offered and would have gladly paid for it. Thanks Ashley, Debbie, and Brittany for making my experience with Miller's so fantastic! Your communications and friendly professional services are textbook examples of how to build a strong customer base. Sadly, too many businesses today have lost this skill and art among their employees. As such, I am long overdue for some CPAP supplies. I will reach out soon to order some supplies by mail. Signed, extremely happy and grateful CPAP customer from Louisville, KY p.s. I rarely ever write and submit...