Alameda Food Bank — Local services in Alameda

Overall this is a nice place for the most part. I give 5 starts because it’s very neat and clean always, I have gone several times and was able to get really good, fresh fruits, vegetables and meat donated from the same grocery stores in the area. However some of the volunteers fall way short on respect for the clients. Particularly clients of color. There is one man I won’t use his full name I will only say that it begins with C. He DOES NOT like black people and one day the words are gonna slide out in public. I’ve heard him on many occasions talk about people in a “friendly joking manner” He’s usually at the protein station. He once said “ Look at you at the free food bank” to a girl in line. I could tell she didn’t like it. He then asked me what the “thing” on my head was called? Speaking of my head wrap. What that has to do w/ a food bank? I’m not sure. I have also witnessed another female worker say “give her the frozen bag of ice” when she gets home she’ll realize it’s not meat. “That’s what C does to them all the time”! She was speaking about an Asian elderly lady that didn’t speak English. Today Mr.C gave the lady in front of me wonderful service, she even asked him for a 2nd item when you’re only allowed 1. He didn’t give her any trouble at all and right in front of me he gave her both items. When it was my turn his sarcasm turned back on. “Ooooh you want bacon”? How are you gonna feed your family dinner with bacon? He asked.. please tell me how you volunteer at a food bank and don’t like All people in 2024? Do...

I don't know of any complaints here about the Alameda Free Food Pantry, a food pantry located on 34th Street between Hyde Street in Oakland. I've seen unequal treatment today! At 10:30 a.m. on April 13, the food dispenser was handing out numbers for the free food, but there was a Spanish lady who was supposed to be behind me in the back of four people, but she told the clerk that she was standing in front of me, and the problem was that I didn't move, there were a lot of people there, and I didn't push her, I'm just asking: Where is she? The staff, without explaining to us, without listening, just disqualified me, her language was also Spanish, we couldn't communicate, the staff only believed the lies told by her ethnic group, our Asian people, it was unfair to me! I'd like to make a complaint. When something like this happens, it is always around us. How fair is it to treat us like this just because we are Asian and can't speak English?? I don't know whether others jumped the queue or not, but there was no one standing around me to jump the queue, she is...

I believe they have a lot of favoritism there .I came today i have a family of 5 (2 little kids age 2 and 4 and a 6 month old baby)In the beggining of the pandemic i was treated very nice and be helped in every way but since 2 months ago the volunteers are very rude and get mad whenever i asked i they have baby stuff .Also they gave me just for one single family and always to the peole in front of me honestly they gave like 3 boxes and 3 bags and for me only one box and one bag ....Dont know if you have to be friends with volunteers or you have to do something to be treated equally ..Im very thankful either way but the reason i go its not to be treated like a trash or in bad way .Im an american citizen too as the volunteers and with this restrictions orders from Covid 19 i dont have a choice than to go to the food bank .Hoping next week...