Alamo Ace Hardware — Local services in Alamo

I have yet to go go Ace and not find what I need, and a friendly face to find it. I’ve bought everything from paint to smoke detectors, weird light bulbs that I couldn’t find anywhere else, plants, planters, and (I saved the best for last) KITCHEN stuff. The Kitchen Store at our Alamo Ace has literally everything. I mean every single time I decide to try something new in the kitchen and need some gadget, appliance, or piece of cookware, this place has it. And on top of that, the folks who work there are not only helpful and friendly, but super-knowledgeable as well. The icing on the cake was yesterday when I went in with a bit of an oddball request. I recently purchased a Dutch oven and was tickled that it came with a special knob on the top - a rooster! I was not as tickled when I realized that the silly thing wouldn’t fit in my oven unless I removed all but one rack. So I went in and asked if I could exchange my fancy knob for a plain one. Apparently, its not that easy as my whole purchase was “special”. But instead of a flat out “no”, the two ladies working in the store came up with an idea... they traded my fancy knob for the plain knob on the pot they use for kitchen demonstrations. Done and dusted. LOVE this...

The manager of this store is both insulting and dishonest. My husband, a regular customer, was falsely accused of shoplifting at Alamo Hardware this afternoon.. an employee saw him put his reading glasses back in his bag and assumed the worst. After paying for his $75 worth of merchandise, my husband turned to leave and was prevented from doing so by several employees. My husband voluntarily emptied his bag on the counter by the cash register and invited the employee who had accused him to point out what item(s) were stolen. Rather than admitting his mistake and apologizing, he told my husband to never return to Alamo Hardware, or the police would be called.

All this, because my husband took his reading glasses out of his bag to read a label and put them back into his bag while shopping in the store.

Shame on you, Alamo Hardware! This is beyond rudeness! Your employee's behavior...

This is a great store!!

STAFF - There are several extremely knowledgeable staff that are more than willing to help you with whatever project brings you in. Brennan is the best. I seek him out because he knows how to ask the questions I don't even know to ask. After working with him, I not only have exactly what I need, I am also more knowledgeable about the subject that brought me in. He's a great teacher.

KITCHEN STORE - Lots of high-end variety that you expect in a town like Alamo. Prices are reasonable and again the staff is helpful.

GARDEN STORE - Located near the street, separate from the main building. Again a ton of variety in terms of plants and related items.

KIDS STUFF - They always have a variety of kid things near the checkout. High quality products (Melissa & Doug, for example). And they frequently bring in new items that make great surprises for...