Safeway — Restaurant in California

Safeway at Alamo Plaza stands out as one of the nicest Safeway locations in the area. The store is noticeably clean, spacious, and exceptionally well-organized, making it a pleasant place for grocery shopping. The selection is impressive, with an array of specialty products, fresh produce presented beautifully, and a bakery that delivers on quality and decorative skills—many customers have had positive experiences with custom cakes and floral arrangements.

Highlights:

Excellent Selection: From gourmet and specialty foods to a solid selection of ready-to-eat meals—including surprisingly good sushi and Chinese food—this Safeway offers plenty of options for all shoppers.

Friendly Service: Employees, especially in departments like floral and meat, are often praised for their exceptional customer service. However, there are occasional reports of slow or unfriendly service at checkout, so your experience may vary depending on the staff.

Cleanliness and Organization: Consistently ranked as clean, well-stocked, and easy to navigate. Shoppers frequently note how pleasant it is compared to other grocery stores in the area.

Convenience: Services like curbside pickup, delivery, and ample store hours improve the overall convenience. However, a few customers have experienced delays or confusion with online order pickups.

Specialty Departments: The bakery and deli are customer favorites, praised for quality and variety. The floral department receives special mention for customer service and creativity.

Safeway Alamo Plaza offers a premium grocery experience with a top-notch selection, clean environment, and some standout staff. While not perfect—especially in terms of pricing and the occasional service hiccup—it remains a reliable, high-quality neighborhood store that stands out...

We are a large 4 generation family of shoppers with Safeway Alamo since it's original location. We grew up with this store. Now because of the amount of time required to download, search, scan and click we can no longer shop here. Tonight there was clear signage posted for prices but the register didn't ring properly. The result was being charged twice as much. It took 3 employees 12 minutes to try to decipher the original price, the sale price, the discount price, the bulk price, the ad, the app, "can you try your wifi again?", "can you turn your wifi off and try again?" can you turn on data?", "can you make your selections on the app before you come in?". Are you kidding me? This has happens, to some degree, EVERY VISIT for past 6 months. Too hard. We slowly started making the transition to Trader Joe's and Lunardi's last summer where prices are EQUITABLE for all shoppers and you don't have to do any work with apps or wifi or scan while shopping. The Safeway employees are like community/family which makes us sad, but we don't have the time and energy it requires to shop at Safeway anymore. If we are going to be forced to pay more than others we prefer to shop at Lunardi's or Draeger's. Tonight we left our cart, said a few good-byes and drove to Danville to shop.

P.S. Our last visit to Alamo Safeway we watched an elderly woman get overcharged because she didn't have a cell phone and doesn't know how to use an app and they wouldn't honor the sale price without it. She was clearly confused, and embarrassed for holding up the line, and paid it anyway. This...

This Safeway--and possible all Safeway stores-- routinely charges illegal amounts of tax on taxable items. Yesterday, I was charged 14.27% tax on a 750 ml bottle of tequila ($1.14) for which I paid $7.99. The official sales tax rate for Alamo, Contra Costa County, California, effective July 1 2023 is 8.75%. I used a Safeway store coupon for this purchase, which I had received in the mail. The coupon specified $5 off on a 750 ml bottle of wine or spirits. State tax law requires store coupons to be applied BEFORE tax is computed. The checker failed to apply the coupon. When I pointed this out, he applied it at the end, and it was taxed by their system. I went to the service desk for assistance. The employee who came over, an older, diminutive woman with a gray ponytail, tried to make up stories to excuse the error: she claimed there were other taxable items on the ticket when there were NO other taxable items there, refused to consider that the checker had made a mistake, insisted that their system was correct. When that didn't work, she became abusive and treated me in a rude, condescending, insulting, and dismissive manner. She told me to leave the store. When I asked for her name, she at first refused to give it and walked away. I confronted her, and she finally said her name was "Debbie" (if that can be believed). Is this how Safeway allows their employees to treat their customers? I hope the knowledge of this incident will alert shoppers to the abuses of this company and act...