Albany Fiber Communications — Local services in Albany

Not happy again with their technical service for the email. This is the second time I haven't been able to get in my email and nobody contacts you when they locked on your email because it's been compromised. And the gentleman I spoke with couldn't even help me and has to have it escalated to somebody higher up so I'm going to have to wait another 2 to 3 days and they have to call and verify it with my husband first because his name is first on the account which is absurd because this has been my phone number since before I even met him and then I added my email but yet they...

Customer service deserves a 10 star rating!! Holly and Nicole feel like instant friends and patiently answered all our questions. Jason, one of the techs that came out is very knowledgeable and always ready to answer our questions. He made sure to keep us updated on each step. Internet and phone prices are very reasonable! We look forward to paying our bill...

Review is based on customer service. Internet has been great for our needs, we do pay for better service…I think $120/month with phone. Maria is very kind, Linda on the other hand is incredibly rude and dismissive to customers. Wish we had more options for good internet in the area as we would switch immediately after the way Linda...