Allen's Jewelers — Local services in Albany

Do not take your watch there. Went to Allen's to have my Jaeger LeCoultre watch repaired. The auto winder was tapping a bridge due to a hard knock. It would not hold power while wearing & the winder made a noise. This is not a difficult repair. I almost didn't give it to them because everyone working there were so dour. I wrote down the problems on a separate paper to be attached to the work order & was told it would take 3-4 weeks. Each time I checked on it after 3 weeks I was treated rudely. After 6 weeks I was called that it was ready. It was not repaired. I was lectured that this watch, that I have been wearing for 43 years, is not designed to hold a charge longer than 6 hours & all autos make noise! JLC's hold power for 40 hours & never make noise. I asked that it be returned to the repairer (somewhere near Atlanta) & was told that it would be sent back through USPS insured mail (The first time it was batched with other watches & shipped when convenient). My integrity was questioned, but worse my knowledge of watches was questioned. Instead of shipping the next Monday, they put it on a auto watch winder, which forced it to wind though the watch was broken. This may have caused additional harm. Again I was told that I was wrong. I'm a fool for entrusting my watch with people who do not know timepieces & seem to want to be as unfriendly...

I dropped off my wedding set as well as a bracelet that my ex husband bought me that i wanted to get appraised. This was on 6/2/20. I know how much the bracelet was worth because he bought it from there. I wasn't told when i dropped off my jewelry that there was a fee for the apprasial. I also asked that they have my wedding ring removed from the engagement ring (they were soldered together) and that was a charge of $20. They kept my jewelry until 7/1/20. When i went to pick up my jewelry i was told it would cost $80. I was like for what? I was told it would cost $20. Then i realized it was for the apprasial. Mr. Steve Allen came jumping out of his office and said "you weren't told there was a charge for the apprasial? I said no. So he snatched the apprasial back and said well we'll just take the apprasial back and you can just pay for the removal of your wedding band. Who waited on you? I told him that i didn't remember even though I did, I wasn't about to get the lady in trouble. I have never dealt with anyone so rude in my life. What he should have done is said well since no one told you there was a charge for the apprasial, then this time we won't charge you but from now on there is a charge of ..... But no he wanted to be a straight up a*. I won't do business...

I am disgusted with this jewelry store!! Last week my fiance sold them some scrap 10k gold and it was the pretty lady and the young jeweler and we were paid fair market price and left with over $200 Today we went with more 10k gold (not scrap but a nice gold necklace)than previous visit and the same lady went into a room at the end of business and came out with the older jeweler who came and weighed our necklace saying it was $55 worth of 10k gold. Today's market price was $55 PER GRAM and the necklace weighed 4.2 grams. I advised him of this and he said they weighed by the "penny gram". I will NEVER do business with this company again after they pulled this stunt!!! If you have scrap...