Paffrath Diamond Jewelers — Local services in Alexandria

My fiancee went in to get her eng. ring sized and the owner proceeded to tell her that the cast of the ring was made sloppy and pointed out imperfections. I entirely agree with the imperfections that he found but to point out to my fiancee a bunch of problems made us both feel bad. When I confronted him about his conversation with her he got defensive and told me that I was wrong and he was right, no apology was ever given. I ended up taking the rings back before he could do the work. The rings were in her name and he didn't check with her that I could take them, he didn't make me sign anything, he didn't even ask my name before letting me walk out with the rings!

To summarize, if you want anybody to be able to take your ring, a rude and cocky jewler, and a overall bad experience...

I’m blown away by the customer service. I came in for a watch battery which was quickly done. While waiting I got to look at the selection of beautiful jewelry. Of course I fell in love with a unique piece. I came back a week later to purchase it. Two weeks later I lost a diamond in the ring. When I brought it in they immediately replaced the diamond as I stood there. I knew it was very unusual for a diamond to fall out and I thought the usual to fix it would be leaving it there for weeks. Not at this place. I highly recommend shopping here!! You will leave very happy and if for some reason something doesn’t go right they are quick to fix the issue. They truly are a “one stop shop.” I’ll...

My husband got my engagement ring from Paffrath. He had it custom made. They did an absolutely perfect job making it exactly how I would have dreamt! And I feel inclined to come on and leave a review now because twice I've had to have it mended (there are small stones that fall out sometimes), & they do an excellent job everytime and it comes back so clean and shiny and like new again! My parents also bought me a wedding necklace from here & its stunning. I love Paffrath & would recommend...