Walgreens — Local services in Alexandria

This pharmacist is the most incompetent person I’ve dealt with, and it’s happened four times. Something is wrong with me for thinking they would change. One example is waiting for me to call or come into the store in person to say there is an issue with the script and then asking if I’d like them to call the doctor or tell me I can. Why?!?!? Why would you not call them first? I don’t know anything about the issues. It’s a technical issue between the pharmacist and physician (not the patient/customer). If insurance says there is an issue, they won’t call them to figure out an alternative generic version; they wait for you to contact them. It’s so bad at this place. The last example, this last time, they said they would transfer it to a Walgreens near me that had the meds. A week later, I learned they sent it to a CVS and couldn’t tell me which one. It took half a day to find the phone number. Every issue is the other pharmacist's fault, they say (even though there are only two). Too bad there aren’t negative stars. I need blood pressure pills now because of these guys - but I wouldn’t dare fill it here. Maybe I should...

My partner and I both have our scripts filled at this pharmacy and will be leaving after two back to back negative experiences. They've always been eh, but it's a solid nose dive over the past couple of months.

Experience 1: I showed up in the middle of the day, the pharmacy tech said it was not ready yet and that I could wait, that it would be 15 minutes. I watched her tell the pharmacist about my script and that I was waiting. The pharmacist called out two other scripts while I was waiting. After 30 minutes, I went to follow up. The pharmacist had left for his lunch without filling my script, despite being told I was waiting.

Experience 2: My partner went to pick up a script. It wasn't ready (it was sent to them on Friday, it is a Tuesday evening - I've stopped asking them to fill this script on Fridays because they've said they're out more than once and told me to come back on Mondays). So he waited 30 minutes only to discover when he went up to check on things that it was... sitting right there.

Yea. Done with Walgreens...

I called and then later visited this Walgreens recently for the very 1st Time in August of 2023. After I had a Terrible Experience at a Walgreens in Clinton. Anyway, my 1st impressions via telephone were good, and even though I had a problem at first convincing Pharmacy Staff that I had used Express Pay to Pay for my order In Advance, a staff member was finally able to confirm that I had already paid for my Order. Not sure why that part does not show up in their computers and Walgreens really needs to fix that and stop calling Express Pay, Express Pay because Nothing about the issue I had at the pharmacy was Express. There Is No Drive-Thru At This Location and the parking lot can be a little spooky even during the Day with strangers using it to just hang out so to speak, so a little Security /Security Patrols would...