Metro by T-Mobile — Local services in Aliquippa

When I changed my service from Cricket to Metro a few months back, the 2 Gentlemen that were working were great, very helpful and professional. However when I went in about a problem that I was having with my service on Tuesday February 21, 2023 the person behind the counter was extremely rude and unprofessional. He told me I could go back to Cricket, He called me a D@#k and called me an old man and went on to insult my appearance. All because I told him that I know that I'm not using more Data than I have in the past. He refused to correct the problem with my service, so I had to call customer service from the store and the Woman at customer service helped me very professionally. As I was leaving the parking lot he pulled the blinds back and was laughing at me at the window. He was by far the most unprofessional person that I have ever dealt with anywhere that I have ever been. I'm sorry to the Management that I had to leave such a harsh review rating. My initial visit a few months back when I came to your store for new service I would give the 2 Men working 5⭐. However my last visit is a 1⭐ and would be a zero star if I would have had...

The people working at this store are amazing, the customer service was better than anywhere else I have been too. Josh is the one that helped me switch over and helped so much. He answered every question I had, helped me pick out a phone that I knew nothing about but I love this phone now and on top of all that was friendly and seemed to enjoy doing his job. I would recommend this store to anyone,...

Josh fought through system issues for 3 consecutive days to help me switch from my old carrier. Service at this store is top notch and they were solid throughout my whole interaction. We must’ve ran this deal at least for 15 times over multiple days and he stayed calm and patient and we made it...