Alton City Hall — Local services in Alton

I never write reviews for anything but, the service in this place left me so infuriated exiting out that I had to take a moment to write one. If I could give 0 stars to this place I would. The service in this place is terrible. If you are working in public policy and providing public service to others; the least thing that you can do is speak up and deliver requirements clearly. After picking up the form and asking to verify what I needed I showed up to the office with the required documents just for the lady to tell me that there can only be one document per copy. I even paid to get two copies of my card and certificate in case they needed either or. Something so simple that she could’ve specified to do. Then she has the audacity to say that my picture taken at Walgreens is not valid. I strongly believe that you need to deliver messages to the public clearly. Especially one with the demographics such as Alton’s. I strongly believe that if I would’ve asked more questions for elboration they would’ve gotten upset at the many questions. People are trying to get their moneys worth and are seeking help and guidance through the process. Only recommendation, STAY AWAY! You’re going to waste your time and energy. You’re better off going...

Called animal control for a whole day. They keep saying they will send someone and no one shows up. We rescued two kittens trapped in neighbors engine. Unfortunately my our kids are extremely allergic and these kittens we believe to have a ringworm fungus. We gave them shelter the wknd Monday called Alton 3x they took my name address phone number and no one showed! If they would have been honest said ma'am sorry we have a lot of calls I would have taken them else where. I am very disappointed in the lack of sincerity, they failed my kids,my husband and i, these kittens, and the city. People now a days have lost their passion to work. The quality of service you provide represents who you are as a unit and a person. You have failed...

I called beforehand to ask specifically what I would need to go ahead and receive a permit to connect electricity in my home the representative I spoke gave me the exact details I went in prepared and it turns out she said I couldn't get it because she spoke to her supervisor and I need to wait for some other paperwork to come in. I am a little bit disappointed that the employees are not properly trained. Such a hassle to be given...