AT&T Store — Local services in Andalusia

Been with AT&T for YEARS. Often get new upgrades and invest with the company but it seems as time goes on the less the company cares about the customer whether in store, 800 # and online help is definitely a joke!. My phone was sending out messages to my contacts without my permission. Forwarding tx and creating its own text making me look bad! Bizarre I know but I collect months worth of proof after repeatedly reporting my problems. After months I presented (again) the proof and literally no one could do anything besides offer me a upgrade I'd have to pay for or a $250 insurance claim which I still had to pay for since it was Slightly outside of my 12mths. In reality if they would have took me serious the FIRST time I mentioned it then I would have been covered. One employee admitted never seeing the issue so not knowing what to do. This should have been escalated and I should have been taken care of since it was a issue out of my control, it violates my privacy and I actually came across it happening to other customers but apparently its a issue that likes to be hidden by AT&T as a corporate business. I do not mind paying for something that is my problem but violating privacy, a defective phone or software (NO Virus & no unknown apps were installed) then this case definitely should have been taken care of without me simply having to upgrade or file a claim because either way it boils down to the sale of the agent so they can go home with money in their pocket. I also understand that's their job and how they make money but where is the ethics? Consideration? Customer service? Reliability? Quality? Care? .. I could go on and on but basically they will screw you, violate your privacy, sell you defective items and then say oh I'm sorry we need more money for a new sale basically bc we can't help you otherwise.--NOT, this is a rare unknown issue so let me contact my corporate manager. Sad part is this issue is probably happening to a lot of customers and it goes unknown if you do not go back and read your messages carefully or if a recipient doesn't forward it back and bring it to your attention. I opted to file a claim so hopefully when my contract is up I can get away from a...

I switched from another service to AT&T around June 20th. I brought 6 users for a business account. RICO and Janelle worked with porting numbers over and setting up the business account. I was supposed to be charged 30 per line + 5.99 per phone. I had to go back within 2 weeks because RICO didn’t port one of the lines properly. After my other company already charged the new month. 55.00 wasted. Not one time did either representative advised I would have a split month so I was charged partial month and then whole month. Fast forward to July 29. Went to my local store to question 705.00 bill. Went in a spoke with Janelle. She pretended to look at my bill and her comeback was “your first bill is always high and your credits will show up next month”. I decided to call 611 and ask questions. Come to find out Janelle and Rico FAILED to properly set up the accounts. They also failed to advise there would be split months. After 30 minutes I was given 350.00 worth credits toward next bill which will only be 280.00. When I went into my local store, they ask if I would do a google review on the after I was complaining about a 705.00 bill. They’re inability to do their jobs properly is what had prompted this review and the fact that Janelle could have prevented my paying 705.00 if she would actually looked at my bill and actually tried to help instead of sitting her lazy butt I would not have been...

Never in my life have I had to deal with such unprofessionalism. Upon opening our account the “manager” Dakota failed to give us any documentation, receipts, or accurate information about our account. We spent 3 weeks trying to get the information we needed to access our online account because we weren’t told that we would need a “FAN Pin;” We requested that a watch line be added and it wasn’t. I tried calling the store 3-4 times to get in touch with him and he was never available or called back. Now, today, AT&T auto drafted $380 out of our account A WEEK BEFORE THE BILLING DATE. After talking with customer service they informed us that this was a standard practice for them and that the store manager/employee assisting us should have informed us. Needless to say Andalusia AT&T will never be getting any type of business from us again, nor will I recommend...