T-Mobile — Local services in Andalusia

Went into the T-Mobile store tonight hoping to upgrade, but all they did was punch in our number and send a link for us to handle the upgrade ourselves. No help with questions, no real support. Honestly, what’s the point of having a store if the customer has to figure it all out? They also told us it would be 800.00 for each phone to upgrade!

To top it off, it was 30 minutes before closing and they told us to just come back tomorrow.

The good news: after calling customer service, everything was taken care of quickly and they were very helpful. So if you run into an issue—skip the store and just call customer service. Big thanks to them for actually helping! Oh by the way didn’t cost us anything to...

The best store I could ever find. I ordered some cellphones through phone and I was never able to set up the service by myself. I was traveling from N.C. to Destin Fl. To visit my Marine son . I stopped there asked them to help me and Kary the manager and Itzá did their best they could to help me. I been there for about 3 hours waiting, they did tons of calls ‘till they found the way to help me. So impressed of the way they take their job and customers so seriously. Definitely the best best service...

I was wrong they are not understanding whatsoever so I have tried the internet and they will not work with me so I will find different internet service cause of the fact they don't understand that I am on a fixed income my bill is due the 27th of September and they said that there will be a late charge so I am sorry T-mobile but its...