Mary's Designer Bridal Boutique — Local services in Annapolis

If I could give this place a 0 I would. I bought my dream dress from a different bridal salon. I brought it here in November 2024 for alterations and to order a veil. My dress (strapless) fit me perfectly the bust just needed to be tapered to lay against my skin instead of sticking out and had to be bustled. When I got the dress back this past weekend 3/8/25 the completely butchered and hacked my dress. The beautiful ruffles/ruching was gone the cathedral train was cut straight across. And they took the supportive boning out of the bust and it could not stay up at all. $1000 wasted on alterations

And the veil was supposed to be buttery smooth French silk with a blusher. When I tried it on it looked like. A bird cage and was rough and textured and did not feel silky. I was promised at my first appt in November that they could make a custom cathedral length veil with a blusher that was French silk tulle. What I receive was nylon tulle. I left because they said what I tried on was what was delivered. Alex the seamstress was not listening to what I was saying when she told me at all appts that it will press softly and like butter and then they said I could not have French silk tulle because it will not hold its shape for cathedral length.

I had to ask them sternly if I could finish talking because they kept talking over me hoping I would shut up and accept this. A waste of $2000 custom veil. I went back later that day because when I said I was not taking my veil they kept my dress even though it was butchered I did not feel comfortable with them holding it when I bought it at a different salon. When I went in they said it would be about an hour wait and we could go to the max u til they called us. I said would wait here, a mom asked me what was wrong because she heard me say to the lady I was not comfortable leaving my dress here after the morning and all the tension. The worker lady gave me a look she was not happy I was telling her everything that happened that morning. The mom and daughter decided to leave when they learned it would be a wait, I told the mom sorry but she said thanks you definitely swayed my daughter from buying her prom dress here. The worker lady then said oh they will see you now after not even 10 mins?? I thought it would be an hour? When I started talking to them I told them they did not deliver product that was promised in the contract we both signed I let them know legally they broke the contract that said French silk cathedral length with a blusher. They stared at me until I asked “you do understand what a break in a contract legally means correct?” They scurried off to get “mary” who we never saw and came back and said to the skinny white girl who ha d horrible attitude from the beginning to go ahead and she asked how much and Alex said all. I got a full refund but not without the girl saying snottily “ you are lucky no other store would do this for you at all” excuse me but you made me pay in full for a product that was not even made and then when it’s refunded you said “we will just ship it back to the warehouse” so it was never customer made to order.

Thankfully I went to a veil appt the next day at Amanda richey bridal loft and the changed that to. A dress appointment and when they asked where I got alterations done they said they have been trying to get mary’s shut...

Let me first start by saying the STAFF is AMAZING! However, Mary became surprising unprofessional. I took my daughter into the shop to look for a prom dress (we drove over an hour & 20 mins), initially Mary was being very kind telling her how beautiful she was and being very informative. My daughter loved the dress she tried on, Mary confirmed the dress was available to be shipped from the warehouse in Canada and ensured no one at her high school had purchased the dress from her school. Since this was a bit of a commute for us we had made appointments at a couple shops in the area that day to search for prom dresses but this just happen to be our first stop early in the morning. So I mentioned to her, my daughter really loves this dress and it is highly likely we will be right back to purchase this dress, but we have one other appointment we're going to head over to before committing. Oh that's when she became NASTY, getting snippy with my daughter and I saying she doesn't understand why should would leave if she loved the dress, rushing her out of the dressing, telling her just leave it on the floor. She was extremely rude, making smart comments and walked off. The staff was extremely apologetic and ensured if we decided to come back they would be able to assist us.

So despite the uncomfortable situation that happened initially, we did decide to go back the same day because my daughter did indeed love the dress. When we went back we only dealt with the staff. We ordered the dress and spent OVER $1600 including shipping and alteration fees. We received a dated two weeks out for when the NEW dress would be in to go in for a fitting. Only to arrive and realize A NEW DRESS WAS NEVER ORDERED, so although I was charged for shipping of a new dress it was the same one in the store previously. I noticed the wore out pieces at the top and they mentioned they could iron them out and gave us some body glue to hold up the few pieces still a little flimsy. I mentioned to the staff why did I get changed 100 for shipping if a new dress wasn't even shipped, a staff member did eventually come out and give me a refund for 100. I asked to speak with Mary before I left. She seemed pretty reluctant to come out and took forever to do so. Once she came out I did mention how I was disappointed in how she acted previously, even after spending over 1600 she never apologized, then to come pick up the dress and not have a new dress after being changed for a new one. I was Disappointed. She says I don't think I was rude but I apologize if you felt that way and I gave you a 100 curtesy credit...like it wasn't owed to me....why would I be paying shipping for something that wasn't shipped. I explained to her I shouldn't even be paying full price when the dress isn't new there are flimsy pieces on the dress, I was supposed to have received a new dress. A NEW DRESS IS WHAT WAS AGREED UPON. she confirmed previously the dresses was available in the Canada warehouse. she did eventually agree to give $100 off which really wasn't enough. I FEEL LIKE I WAS TAKEN ADVANTAGE OF THERE IS NO REASON FOR THE PRICE I PAID THEY SHOULDN'T HAVE USED A REFURBISHED DRESS. IF THAT WAS THE CASE BE OPEN AND HONEST FROM THE START BECAUSE IT WOULD NOT HAVE BEEN DISCLOSED IF I DIDN'T...

TL;DR - Do not shop here. Mary is a miscreant - a thug - who will isolate you in a dressing room so that she can strong-arm and bully you into purchasing a dress she lied about making by hand. ———————————- I made a bridal appointment at Mary’s to try on wedding dresses so I could get an idea of what I liked. I have a wedding date, a venue, etc. If I found a dress, I planned to come back and purchase in a month. Everything leading up to the day off was great. Communication was great and reserving the appointment was easy.

We arrived about 3 minutes after 11, which was our appointment time. Kayla escorted us to the back and continued setting up things around the store. We didn’t mind as we had to fill out a paper she gave us anyway. Kayla was very nice and extremely competent as a stylist! I showed her my dress inspirations and told her what I liked. She picked amazing dresses and made me feel comfortable. She picked out 3 dresses for me to try on first and the first dress was THE ONE. She continued picking dresses just to rule others out and to make sure that was the one I wanted. Mary interrupted our appointment many times making it very clear that the dress I picked was handmade by her - it wasn’t. It is an Allure Romance dress that I, thankfully, found in another bridal shop nearby for $1000 less.

At this point in my appointment, they take me to the back to get my measurements. I disclose that I am planning to return to purchase the dress at a later date due to personal reasons. The friendly atmosphere immediately turned cold. The tension could be cut with a knife. The woman taking my measurements stops and says she has to go speak with Kayla for a brief moment. They whispered on the other side if the partition for about 10-15 minutes while we sat in the back area. No one said a word to us. Then Mary came to the back where we were.

Mary asked me to come with her to the back, which I obliged. She took me to the dressing room and said “my people have told me there’s a problem, what’s going on?” To which I told her there is no problem. I’m just planning to return in a few weeks to a month to purchase the dress due to personal reasons. Mary tried to use urgency to force me to make a purchase saying “the dress will take 12-13 months to order.” When that didn’t work, she stated since she made this dress, if it sells I would have to pick another. At this point, I knew she was a hooligan trying any way she can to milk money out of me because those two back-to-back statements were quite contradictory. She then asked why I was waiting to purchase, which I explained IN DETAIL even though I shouldn’t have had to experience her behavior or this line of questioning in the first place. Mary did not care. She tried to demand that I call my fiancé to have him pay for the dress before we left. The whole experience with Mary put a sour taste in my mouth. She made sure I would never come back to her store or recommend it to others.

The saddest part of this was that the only pictures I got of this experience with my mom and I were taken on Kayla’s company phone. They never sent them to me. So, I will never have those to hang in my house or to cherish for years to come.

Do...