Costco Wholesale — Local services in Antioch

I am generally a Costco fan. There are a few things about this particular Costco location that are causing me to drop it to only 4 stars.

The minus side: There are 3 driveways for the parking lot and often no good one. If you go by the gas station that backs up into the road at times. Around the back of the warehouse there are many speed bumps (probably necessary) and you have to go right past the warehouse entrance. The center driveway gets the most traffic and at times you can sit quite a while trying to make a left safely. I think they should put in a signal.

I mentioned the traffic at the gas station. Besides the one way through the pumps they refuse to put up signs about traffic routing. With the backup and people trying to pull in from different directions there can get to be quite a lot of honking about whose place in line it should be. I'm pretty sure I've seen it go to yelling. I seriously try to avoid busy times because it scares me.

I also mentioned the warehouse entrance. The entrance is near the edge of the property so there is only one parking lot lane and a row of parking between the entrance patio and the fence. This means that there are fewer parking spots near the entrance. It also means that if you want to drive to or from the entrance there are fewer parking lot lanes to choose from to make the trip resulting in more congestion. This is in addition to any traffic heading to or from the back driveway because they are trying to avoid the tie-up at the main driveway.

There is no one to help disabled members inflate their tires. Some warehouses have the tire inflation by the tire center service area, but not this one.

There are not enough electric shopping scooters for the disabled. And, knowing that, you cannot call ahead and reserve one for a time when you can shop. If you need an electric shopping scooter you are supposed to come and hope one is available when you arrive. If one is not available, you are supposed to wait. There is a bench outside the warehouse, but it is on the opposite side of the entrance from where the scooters are kept. It would be very easy for someone to miss out on a scooter that became available because they couldn't see it from the bench, or even just walk over from the bench fast enough. The bench is often hidden behind many rows of carts and the accessible route to the bench around the carts may be very long.

The last time I was leaving the warehouse there was a man leaning hard on his cane standing in the area where the scooters would have been if any had been available.

The pharmacy closes for lunch every day. This is not true for some warehouses.

On the plus side: I have never seen the parking lot completely full. Other warehouses I have not been able to find a space even at the furthest parts of the lot.

Again, I am a fan of Costco in general. This stuff has not caused me to stop shopping there. The scooter issue is the one I consider the most serious. Most of the time I can walk and shop, but there are times I need a scooter and I cannot stand and wait for one. Inflating my own tires is pretty difficult as the people who are waiting for the equipment stare at me. (Have they considered offering to help?) I think about 3 able bodied people can inflate their tires in the time it takes me.

I could comment about the full handicapped parking, but I am confident that Costco is in compliance with ADA and any other applicable regulations. The regulations did not anticipate how many handicapped parking plates and placards would be issued. That is not Costco's fault. Most of the time I park way on the other...

On June 5th, my family and I went to the Costco Antioch Branch for some grocery shopping. Since my birthday was approaching, my mother-in-law purchased a Galaxy Watch 6 for me. Upon returning home, I realized the package was unsealed and the film on the watch screen was removed, making it seem like the watch had been used. I decided to return it to Costco.

At the return desk, I explained that I wanted to return the watch because it appeared to have been previously opened. The employee checked the receipt and noticed that the credit card used for the purchase belonged to my mother-in-law, so I called her to come to Costco. Everything was fine until the employee inspected the box and the watch and claimed that the serial numbers didn't match. I explained that this was how I received it from the pickup desk.

The employee called her manager, Lindsay, who reiterated that they couldn't process the return because the serial numbers didn't match. I was told they needed to check the security camera footage and speak with her boss, and I was asked to wait. During this time, my husband arrived, checked the watch and box, and confirmed that the serial numbers actually matched. I tried to inform another employee, but the initial employee interrupted and mentioned that Lindsay was checking the cameras.

After some time, Lindsay returned, confirmed that I was the one who picked up the watch, and said they could process the refund without my mother-in-law present. When I pointed out that the serial numbers matched, Lindsay checked again and confirmed that there was no issue. She admitted she had made a mistake and apologized.

Throughout this ordeal, I felt disrespected and treated like a thief. The initial employee who mismatched the serial numbers didn't acknowledge me, and Lindsay's apology felt insincere. On my way home, I returned to speak with the manager who had given me the watch at the pickup desk. He apologized on behalf of the employees, and told me that is the most I can get from them. I never received a direct apology from the initial employee who made the mistake until the end.

While I understand the importance of protecting employees, my feelings of being disrespected and unfairly treated were never addressed.

Whoever reads this, please make sure that electronic items or anything valuable are properly sealed when you pick them up. If not, there is a chance you might be treated disrespectfully and receive no direct sincere apology from the employees, which could...

So simple, a battery return, in warranty. The problem however is that the original card was lost and our replacement card had a different number, so we had to return it under the old card at customer service, fine.

While standing in line we were asked the nature, the customer service rep took my receipt and card and squared everything away before we got to the counter, great.

Two minutes later, another cs comes to the line for and asks us for the same information. We explain it to her, tell her it has already been taken care of, she doesn't understand, so when I start to get visibly irritated over the situation, she walks away and has a similar experience with the customers behind us under the same circumstances.

The first cs comes back and gives us a new receipt and says hand this to the person and they will be able to finish you up, this has all of the information.

When we get to the counter the rep strait up tells us "you can't do that you have to do it this way." At which time I already explained we took it to the auto counter and because of the card issue we have to do it this way. He then proceeds to say "you have to take it to them anyway".

Its obvious that there is zero communication because at that time I'm getting more agitated and his boss, rhe cs I spoke to originally came over, explained it to him and you'd think we be good to go.

No, he argues with her, leaves the counter and goes to auto where he's told the exact same thing.

I had to explain this to 4 different employes, including supervisors individually in order to complete a totally normal transaction.

Sounds like shut down means management gets to hang out at home while they leave the workers to figure it out.

Get it together Costco, you're a multi billion dollar corporation. People are unemployed, behind in their rent, in unprecedented debt, and you guys sit there and stack cash while offering a sub par...