ALDI — Local services in Apex

I would like to say that I have always had a pleasant experience when shopping in your store. I expect that with each visit, but today I did not have such a nice experience when checking out with Darly. I understand customer service and working with the public can be a trying job. But the key that needs to emphasized here is "It's not WHAT you say, but HOW you say it." I got in line to check out. I was putting the items that I wanted to purchase on the belt. I decided against the potato chips and put them to the side. On the shelf to the right of the checkout line. Darly said, "Don't put those there, if you don't want them, give them to me." I did not verbally respond. I just looked her, shocked at the tone of her voice. I placed the bag of chips on the conveyor belt instead of handing them to her because she was still checking out the customer that was ahead of me. While I continued to empty my cart my hands were full and I was trying to also move the buggy. I had not placed the onion powder that I wanted to purchase on the belt and she still had a few items to ring up. (All the while, moving to make room for the next customer). Again, Darly says, "Are you going to buy the item in your hand?" My response, Yes, and I handed her the item. This is the 2nd time she has addressed me in a tone that is less than acceptable from a customer services representative. I do not mind being asked to do something to assist with maintaining the appearance of the store, or if there is an that was mistakenly left in the buggy. I hate to say it, but if she is a representation of the type of individuals that you like to represent your brand I would prefer to shop at another establishment in order to avoid another check out experience such as the one I experienced today. I did not address Darly directly, but I am sure she was aware of the disdain on my face. I hope that this will be a lesson learned, when working with people always speak to them as you would want to be spoken to, a little Respect goes a long...

Customer service is atrocious. Makes Spectrum and Comcast look good. I’ve literally never seen an employee here smiling. They look (and sound, with deep sighs) like the mere effort of moving their bodies is an exhaustingly task. They even get to sit in chairs while they check people out! I used to work in service (wish I could’ve sat in a chair when selling at Best Buy or as a pharmacy tech at Walgreen’s), so I always go out of my way to smile and be polite, but these people are icy. Maybe it’s that I always go at night.

I have continued to give them chances despite every location and every employee I’ve come across being off-putting, but Lidl is too much better to come here, even just for the loss leaders. The fact their starting pay is more $ then Trader Joe’s (where customer service is great) and can’t manufacture a smile, and now cut their hours (no longer open until 9) means I’m...

I gave this store too many chances but it’s no longer worth it. The lines are far too long with only one cashier working. This place use to have to the best deals but it’s sadly been apart of the problem that is inflation. The prices are no longer good and not worth going there anymore among the pain of dealing with awful lines. It todays Economy I have hit the point where I need to go to food banks or skip meals and with the awful prices her it’s now a reality. Things increase 20 cents a week here and the company will still make record profits and be richer than I. With those record profits they will still not hire more cashiers or put more on the same shift to help the problem. The employees energy is also dead and you can feel it when you walk in. I use to pride the price of this place but no longer. It’s gonna be tough now...