VIP Nails & Spa — Local services in Apopka

I do not write reviews... but I felt I needed to warn potential customers.

IF I COULD GIVE 5 NEGATIVE STARS I WOULD!!

(Some reviewer said, “Warm and respectful atmosphere.” I think that person was paid to write the review!!)

My teenage daughter got SNS and not only did she not like the color, the nail tech completely messed up the shape! She was not happy with the color and when she asked the nail tech if she could change it, the lady looked at a coworker then back at my daughter with an unkind look on her face and said it was too late. It would have taken MAYBE 5-10 mins to correct!

I came in to pick my daughter up toward the end and I heard a customer say to the same nail tech TWICE, “Don’t mess up my nails”.

The nail tech told me she asked to change the color at the end. Which was not the truth! I guarantee you if an adult had said they wanted the color changed, they would have done it!

When we got to the car my daughter started crying. She was so upset with the way she had been treated and because her nails looked so bad!!! She had also used her own money and was upset that she wasted it on such a horrible job!

I went back inside and told the nail tech my daughter is in the car crying!!! She said she could fix the shape but so much of her nails were filed off that it couldn’t be fixed!! I told her to take advantage of a teenager is wrong!!

In addition to the horrible job and the rudeness, the nail tech was so busy talking at one point she rolled the electric nail file over my daughters finger and made it bleed!

Now that I think about it... I will be going back tomorrow (since they are closed now) and tell them they need to refund her money. This is unacceptable business practices and NOT WHAT MY...

It was my first time there- per their advice, I got dip nails with gel color. 6 were solid color, 4 were french nails. One trip at this salon and I'm horrified. I was there for three hours, paid $70 and walked out with the four french nails completely uneven. The structural integrity was not sound, every time I hit them the wrong way, it felt like my nail was lifting along with it.

By day 8, pieces of the gel were staring to peel off the nail but since I wasn't in FL at the time, I couldn't get it fixed. I called them back as soon as I got to FL and they told me to stop on by. The lady I spoke to kept interrupting me as I tried explaining what happened. She interrupted me to tell me she wasn't interrupting me. I told her the nails aren't structured right and they need to be removed, to which she said 'I'll fix it for free but it'll cost you $10 to remove'. Why? Not only would it take more time to fix it, I knew my nails were not in good shape anymore.

Mind you, I haven't gotten my nails done in 3 years. I don't bite my nails, my nails NEVER break and I don't apply nail polish. I have, or had, strong nails.

I paid the $10, they removed the nails and the nail tech had the GALL to talk about how thin my nails are now.

They drilled my nails so thin, three of my finger nails have skin peeking through and it stings so much when I touch it, I need to wear a band-aid to avoid any potential infection.

Absolutely horrendous service. $80 gone, 5 hours of my life wasted and absolutely slaughtered nails. Spend your money...

They did good for about the first 3 months I went there. Then I decided to bring my bff with me. That day they were so busy that the lady owner just kept sitting people and bouncing from person to person instead of taking a client and sticking to them. She put the first layer of dip on my nails and told me to go sit at a pedicure chair. I was so anxious cause my nails were undone. I sat at the pedicure chair in cold water for 35 minutes as she took other clients. A older lady started my pedicure and barely had strength to do it. The owner brought my matching color to her. After my pedi, I sat at nail station for another 20 minutes before the lady owner came to finish my nails. My nails came out crooked and she insisted that she didn’t know what I was talking about, I asked two other clients and my bff and they agreed. She filed it aggressively, they were still short. She argued with me until I just gave up. My toes didn’t match my fingers and when I told the owner she told me “it’s the same color, I can’t fix, pick another color”. My fingers were nude-pink and my toes were dark lavender. Then after all that, I had ugly nails and was out $75. If you like to be there for 4 hours as the owner bounces from you to other clients, then this is the place to do it. Sad thing is her sons do such great jobs, but you ask for them and get stuck with...