Polo Ralph Lauren Factory Store — Local services in Arvin

I wish there was a zero rating! We were back to school shopping on 8/10/17 in the Tejon store. Unfortunately there was a problem with their register system that was causing items to not receive the correct discount. Usually this would not be an issue if the employees actually acknowledged it and explained the issue. This is far from what happened.

We had the unfornate privilege of being helped/insulted by an employee named Cheryl! After my wife saw that the discounts were not being totaled correctly she was told by Cheryl that there was a system problem. Cheryl then choose to deduct the amount she felt like.

After 15 minutes my wife asked for her receipt and Cheryl looked at her as if she we were a member of ISIS! At that point we asked for a manger who was very busy with the computer issue but did come and tried to rectify the issue. He then had another employee take over only to have the wonderful Cheryl chime in and tell her what to do! Hey Cheryl if you were so great why did another employee have to fill in for you?

As we left we saw a few other people who were also in line with Cheryl but obviously did what we should have done and told her to cancel the sale and leave. They had zero RL bags. The two we left with will be the last two we ever have!!!! Cheryl good thing you work in the middle of nowhere because in a market that is more competitive you would be gone in...

I went there on my way back from vacation and I waited to get a fitting room this lady comes and tells the worker that I needed a fitting room she finally opened and she told the lady that I had walked away when I was standing by fitting rooms for a while. After I tried on what I was going to purchase I accidentally locked my self out the fitting room and I asked very politely and if a worker could open the door she did but she slammed open the door. I don’t know if it was my age or what but overall very bad customer service. And I still purchased to...

Their daily business hour is from 10AM to 8PM. Got here 7:40PM and this store is already closed!!! I wonder if this is how RL conducts their business regularly. Anyhow, they’re loosing a lot of business since I saw several people tried to get in but dismayed when they found that the door is already closed...