In-N-Out Burger — Restaurant in Arvin

While driving north to my Paso Robles, CA from LA, the out of towner from Kentucky wanted to make sure I made a stop at an In and Out Burger joint while in California. I hear so much about it, it made my bucket list of things to do.

I passed many locations, but I wanted to get up the road a bit more. I also did not want to take any difficult exits that will delay my progress.

I found this sign In and Out Burger, the exit looked pretty easy so I had to stop at this location. It felt right and fairly close to the middle of my trip.

I find this employee while pulling into an empty parking lot. I asked if the place was open, he identified himself as Jacob and said in about 7 minutes we will be open. I made my way to park in a spot to wait.

The doors were unlocked, I walked in with Jacob who I just spoke with in the parking lot. He noticed my license plate from Kentucky and we talked like we’ve known each other for a while just catching up. He asked what size t shirt I wore and told him my size. I didn’t think anything of it.

A customer in front of me just placed his order and then I was greeted with a big smile from the lady behind the counter including several other friendly smiles from the cooking area. I regret not keeping names, though they did have name tags on.

As I’m looking at the menu, the lady at the counter shared a secret menu with me being my first time, I was excited to know more as I discovering this feeling I’m part of an elite club. I did end up taking her word on the item she requested. Again, I regret not keeping her name.

Jacob walked up to me with an In and Out T Shirt and stickers handing these gifts to me. I really felt like I’m part of an elite club now. I then found out from the cashier Jacob is the store manager. Yip! I am a part of the elite club.

My food was prepared quick as they walked up the food to me. I was excited to experience my first bite of this burger and fries, boy was I surprised. I just entered a whole new world of luxury. My tastebuds were dancing, my heart was singing, what an incredible red carpet experience in California.

I was asked how things were as I took in every bite of my burger and fries. This Kentucky Boy quickly became a believer of the In and Out Experience I hear all the rave about.

Jacob and his crew really made this trip next level special. Never have I expected to experience such a 10 Star Welcome in the fast few industry.

If you go to In and Out Burger, stop at this location. I look forward to my...

I really wish I took pictures... But that is neither here nor there.

This restaurant's customer service is TOP NOTCH! I couldn't help but smile from the time I place the order until the time I received my food. To see everyone working together and helping each other through the drive-thru windows, nearly brought tears to my eyes. Well, I might've shed a tear 🤫. It was so beautiful to witness what we were could do as a team to make someone happy. Even if it is just preparing and serving someone food. Oh, just to give you an example of their amazing customer service, I was asked if I was eating my the car when placing my order. I said, "Yes". When I drove up to the window pay, I was handed a paper lap mat before I handed them my card with a beautiful synopsis on why their fries are so delicious (which made me want them even more) to PROTECT MY CLOTHES AND CAR!! WHHHHHAAAATTTT?!?!?!?!

We all know what In and Out's food taste like. If you don't, well let me tell you... I enjoyed every tasty morsel. Juicy burger, fresh produce, and the fries... I ate them without any condiments because of the lap mat 😋!

Great job! Highly recommend...

I had my first In n Out in the 1950's when they had 1 place. Since then In n Out has been my favorite fast food joint. There have been literally hundreds of visits which were 5 star experiences.

But lately not so much. This last visit today at the Tejon Ranch Laval Rd. store was the trigger for these comments which have been brewing for some time. The frequency of undercooked patties and less than crispy fries has been occurring much too often. I often observe lines of up to 30, 40 or more cars in the drive thru while the inside areas are also packed.

The pink patties and soggy fries became too common. I started specifying well done on the burgers AND fries.This works most of the time but not always.

I suspect the orders are not being properly finished in the rush to put up quicker and competitive serving numbers. In n Out has always been super well managed and staff trained to a high level. I think this is an easily solved problem. But solved it must be before the annoyance to fans like me becomes actionable. Actionable as in making another choice at burger time. Keep doing it like Harry and Esther did it ... NO...