Happy Hound — Local services in Ashburn

This is not the normal review I like to write but I’ve taken my dogs to Happy Hound 4 times and the 4th was the last.

I’m disappointed to say the least about this place. I have taken my 9 month old puppy to use their stations for grooming and nail clipping and each time there is always something..

The first time we walked in we encountered the Owner of Happy Hounds and (its this lady with white shorty spiked hair) When we arrived and walked in the owner rudely said “what?” As in “what do you want” we instantly told her we arrived for our booth time and she didn’t speak and just pointed to the stations. This is our first time there and we did not feel welcomed. (Owner was giving us mean looks when the puppy was barking a little bit since he was new to it at the time)

The Second time we went in there and we had a good experience with the other staff members. (Not the owner) The rest of the staff treats people with respect and doesn’t mean look or judge other dogs.

The thirds time my spouse went in and once again ran into the owner and ignored us the whole time and the way she spoke to her staff was uncalled for and not friendly. Completely disrespectful.

The last and fourth time she ignored us like usual and then tried to tell us to “watch our dog” when we had his on a short leash and hand on collar..? He was completely accounted for. The cherry on top was when we still had 30 minutes to groom him on the clock and she walked over to me asked me very rude “Are you done yet? I’m trying to leave” …..Reminder she ignored us walking in and that was her first words to us and we paid for our time slot.. When we finally finished she rolled her eyes at us and said bye..

This place is ran and operated by the owner and I wouldn’t suggest this...

It’s unfortunate to have to give a local business that I have been bringing my business to, for 5 years, a review like this, but that’s why customer service and how you treat your customers is so important. I have been getting my dogs food from here for years, they offered me 10% off because I buy so many of their lightly frozen foods. Originally, they said each case you get you’ll get 10% off, then each time I went, even if I would buy more then 10/ 12 at a time they would still just give me 10% off even though they originally said one case from the freezer which typically fits 5/6 packs of food. However, I never complained and continued to purchase from them without them honoring 10% from each case. The last time, I specifically asked the woman with the short black hair, how many are in each case? her reply was “ however many I can fit in it”. Today, I walk in and while I’m at the freezer I hear someone trying to talk to me while eating her food from the counter, saying “ 12 is a case, 12 of them is a case” then inches a little closer and repeats “ if you want the 10% discount you need to buy 12”. I just looked at her and said OK. The lack of tact, professionalism, and regard for a long standing customer- was completely...

Me and my boy, Tucker The Canine Cancer Warrior, absolutely love it here!! They have all of his favorites for his special cancer fighting diet - Answers Raw Turkey & Answers Raw Goat Milk are two of his top picks. He never gets bored at playtime because he could get a new toy from their wall of toys every week (and sometimes does) and would not have to pick the same one all year long. But his absolute must go to favorite spot during his trips to Happy Hound is the ginormous chew wagon where he has a hard time picking between the duck head, bully stick or no-hide chew . . . And he feels you shouldn’t have to pick just one. But what his hooman loves the most about Happy Hound are the people. We are always warmly greeted by name, get great support & advice when we need it and feel more like a friend than a customer. If you have a pet, you need to take them to their new favorite spot -...