Harbor Freight — Local services in Athens Township

Called and asked person that answered the phone if she could have a yellow scaffold kit brought up front . It was 30min's from closing and I didn't want to hold them up. Also I had a truck full of puppies and didn't want to leave them unattended for too long. She said she had 3 in stock and couldn't bring them up front they needed to go out the side door. I said I didn't think you had a side door and said slide door upfront . I said good so it is up front and I won't be holding you guys up from closing on time I am 3 min's out. She said good but she wouldn't be having anyone bring it up front. I asked why and she said she didn't want to and we could take care of it when I got there. Needless to say I stopped and Lowes next door and put puppies in a cart and paid a little more for a little heavier one. Crazy where do they find these people. No customer...

Wow! What poor customer service. I called Monday, about a broken torque wrench, when associate told me they would exchange it, no questions asked, to come right over. I went over today to exchange it and they refused to honor it saying it was out of warranty. No communication at this place, let alone, employees assuring a warranty on an expensive tool and then not standing by their word. I was an avid promoter of their tools, but not anymore. This experience ruins it for me and any future business our shop will...

This is the most unsafe entrance to a Harbor freight I've ever seen. I almost got hit, leaving the correct way via traffic law. Within inches this time. I do not think I will be visiting this store location again until this is addressed. I contacted The property maintenance or the owner Sarye Development LLC and was told they don't have to and won't fix the issue. This is a major...