Called and asked person that answered the phone if she could have a yellow scaffold kit brought up front . It was 30min's from closing and I didn't want to hold them up. Also I had a truck full of puppies and didn't want to leave them unattended for too long. She said she had 3 in stock and couldn't bring them up front they needed to go out the side door. I said I didn't think you had a side door and said slide door upfront . I said good so it is up front and I won't be holding you guys up from closing on time I am 3 min's out. She said good but she wouldn't be having anyone bring it up front. I asked why and she said she didn't want to and we could take care of it when I got there. Needless to say I stopped and Lowes next door and put puppies in a cart and paid a little more for a little heavier one. Crazy where do they find these people. No customer...
Read moreWow! What poor customer service. I called Monday, about a broken torque wrench, when associate told me they would exchange it, no questions asked, to come right over. I went over today to exchange it and they refused to honor it saying it was out of warranty. No communication at this place, let alone, employees assuring a warranty on an expensive tool and then not standing by their word. I was an avid promoter of their tools, but not anymore. This experience ruins it for me and any future business our shop will...
Read moreThis is the most unsafe entrance to a Harbor freight I've ever seen. I almost got hit, leaving the correct way via traffic law. Within inches this time. I do not think I will be visiting this store location again until this is addressed. I contacted The property maintenance or the owner Sarye Development LLC and was told they don't have to and won't fix the issue. This is a major...
Read more