Farmers Home Furniture | Athens, AL — Local services in Athens

My in store experience was wonderful. The gentleman who assisted me was amazing. I was planning on purchasing another piece of furniture to complete my bedroom set.

However, my experience with the actual delivery and the lack of professionalism exhibited by the two ladies that I had the displeasure of speaking with was extremely disappointing. My furniture was scheduled to be delivered on 6/16/25. I received a call at 8:17 am from a gentleman asking if I would be home. I advised him that , yes, I would be home all day. He stated that they were going to pick up their truck and they would call me when they were on their way. I waited around all day and never received a call. I called at around 3:30 pm asking if someone could tell me what time my delivery would be. I was told that, since I didn't respond to telephone calls, I would not be getting my furniture that day. I told her to put someone else on the phone. Someone else, supposedly a manager, states that the driver told her that he called me twice and I didn't answer, so they went on to New Market to deliver and would not be delivering my furniture that day. I ,again, explained about the call I received that morning and was given some ridiculous explanation about the drivers using U-Haul and they weren't able to get the truck. I asked for a full refund. The response I received was, may I ask why. I said it was because of the lack of professionalism is unacceptable. I took the day off from work, on the the day that I scheduled to receive my furniture and I expected it immediately. Finally, she told me that they would arrive in 45 minutes. They finally did arrive but had to leave because they didn't bring all of the pieces to put my bed together. Also, while they were there, I overheard one of the drivers speaking to someone in the office and he said that he DID speak with me that morning. The person that didn't answer his phone calls was someone who was on a payment plan and missed a payment. Which wasn't me because I paid in full. This is a business, how is there no structure?

I can't put into words how frustrated I am with this experience.

Update 08/02/25

I reached out, per their response to my review, and have not heard from anyone. Please, take your business elsewhere. My dresser arrived with a large scratch on one of the drawers and the handles keep coming off. The sofa is so uncomfortable and the cushions are sagging. One of the legs on my dresser is bent. Do not waste your time or...

If I could give 0 stars I would. This place is a joke.We bought a couch and loveseat from them last year and the loveseat hasn’t reclined since. Well they came and was like oh it’s warped and literally took their hands and bent it back. Well still not fixed I called back and they sent someone they contracted out through to come out and look at it. Well both sides wouldn’t recline by the 3 months passed that the guy actually came out to look. Well he ordered the parts and came back and only to tell me he didn’t have al the parts to fix it. When he left after he fixed the one side it was literally worst then before he got there. So I called farmers again to tell them and they said they would replace the couch finally well we got the new one and it won’t recline and got tore in the process of getting it in the door. The guy said I’ve been doing this awhile I don’t have to use the pads well he screwed up our door in the process of not using the pads and getting the old couch out. So now I told the manager I just want a refund and then to come get the couch well he said he was gonna come pick up them today but yet I hadn’t received both checks and I’m not gonna hand over both if I haven’t received my refund for both. They could have came and got the couch and that be fine but he was saying he did us a favor by refunding us the money that’s he isn’t making to trips to come get the furniture it’s not a favor to us to have to wait for these checks and be without furniture until our new stuff comes in. The customer service has been horrible and I have bought a lot of stuff in the past from them so has my mom and my cousin and my grandmother so they just lost 4 customers over this cause it literally took them 6 months to get their stuff together and make it right but yet it’s not right yet. Now I am still paying on a washer I have from them but come to find out he hasnt taken the couch off of my account!!!! they will not get another dime from me until this...

This place is awful no one does there job. An i have just recently found out I'm paying for items that I no longer have that they supposedly removed an we replaced with another item an also items I do not own at all! Do not trust this store or the employees there! Contact corporate an have your accounts checked for items on your account! An also if they tell you they can not send you paperwork showing your items they are lying i was lied to! An also dnt waste ur money on the warranty you will wait over a month an then be told to contact the person to fix it yourself! Which is not my job if I have pd for the warranty! Still waiting 3 months later an still not fixed issues! An asking for ridiculous picture of our house plugs n floor before they will exchange item! Calling corporate is also a joke will never spend another time with this place! An just so everyone knows who the issue is the manager Tiffany and employee Kelly you are absolutely right you dnt have to deal with me since it's my husband account but guess what we dnt have to deal with yall either you should keep your smart mouths shut cause know you have lost an account with someone who has used yall for 10 yrs! An the so called new replacement washer is actually not any better an yes its set up right ridiculous how it spins outta balance an the noise is awful so looks like they be getting this one back an ill be goin somewhere else an get an actual new washer that isnt messed up! I mena who knows if this one was even new ! This store should...