Walgreens — Local services in Atlantic Beach

My mother was discharged from the hospital. Medications were sent to Walgreens. One of the meds was insulin. Insulin was added because my mother is also prescribed prednisone (a sugar increasing med). This was the first time my mother was prescribed insulin. My mother picked up the med and asked me to help administer. When I pull the contents she had 3 insulin pens and no needles. my mother’s sugar at 320, over 399 requires an ER visit. I immediately called Walgreens but it had just closed. We were about to go to the ER when my mother called her friend and luckily he had the needles required. When I went to Walgreens in the morning they washed there hands of any wrong “the doctor had to order the needles” they said, but I can be sold the needles without a prescription....

They should know with insulin it must me injected so needles ARE REQUIRED. Walgreens is a pharmacy and insulin needing needles is common knowledge. The doctor may have been an oversight and Walgreens also but the way they handled the situation when I presented the problem just tells me that Walgreens is all about speed of getting to the next customers and profits. They refused to call the doctor to get an prescription for the needles so insurance can cover the cost. I asked for the manager the three times, got the pharmacy, asked for manager the fourth time the pharmacist told me the manager will be in later tonight, this was at 10:25 am on Monday 7/20/2020.

End of story they make the quick sale of insulin but do not care if have needles to get the life saving drug in your body. When confronted they wash their hands of the problem and DO NOT offer...

Pharmacy staff is not even close to what you would expect of pharmacy staff… I’ve been lied too many times now. The first lie was your script is out of stock and on back order, offered no help AT ALL… got home and they call me that my scrip is ready. Drive back up there and it’s magically not out of stock anymore… This past time was we don’t have a scrip in your name, call my doctor she said it’s definitely there and resent it over, then they let me know they can’t fill it and I’ll have to go somewhere else… you can’t fill it? Or you don’t have my scrip? It’s on back order? Or it’s ready? I thought pharmacist were supposed to provide not only medication but care for the patients as well. Absolute trash. I will never in my life come back here and trust me this isn’t the last time you’ll hear from me. I’ve found the owner through some research, have a good freind of mine that works for the FDA and will be in contact with the BBB. Can’t believe instead of being professional and having a conversation with me, we are just blatantly lying to customers… that is all. Find a new career if you don’t feel like helping people get...

I use this Walgreens about once a month to get some things to make it until pay day. Every time I go in people are courteous and nice, except of the cashier, she is a elderly lady with grey hair and an attitude that I do NOT care for. One incident in particular happened today. As I'm standing in line behind two other customers I'm reading the label on the ZZZ-Quil i am about to purchase when she taps on the counter to "rush" my purchase, as she is scanning she asked to see my Walgreens card, I showed her, She then asked me to scan it, I didn't know how to, gives me a nasty look, SNATCHES the card from my hand and scans it... I like this walgreens because of its location to my house but If need be I will go into town to get friendlier customer service. Walgreens needs to do something about this. This has happened on more than one occasion...