Jewelry by Design — Local services in Auburn

I am not a person that typically writes negative reviews but this was an experience that had to be shared. I walked into Jewelry by Design with my custom made, one of a kind engagement ring. It has 4 bands that meet in the back. My engagement ring had cracked where the bands meet and one of the bands had broken off. I still don’t know how it happened but I was devastated so I took it in to get it repaired. I took it to Jewelry by Design because of all the great reviews and because the original jeweler was now retired. When I took it in, the service was great and I also asked to resize down 1/4 size because it had been fitting loosely. My first indication that something wasn’t right should have been when they didn’t check to see if they agreed that I needed it resized. When I came back for my ring, I could no longer put it on my finger after only going down a 1/4 size and they had bent the bands causing the halo for the diamond to be out of place. It no longer looked like the same ring and the setting for the diamond was crooked. I went back to them the next day and explained that I believed somewhere in the resizing process/repair that some of the bands looked a little out of place and asked if they would be able to fix it. I also brought a picture of the ring to show how it looked originally. The jeweler at this point was incredibly rude and even asked if the picture was of the same ring. I then explained to him that it was and stated again that this was a one of a kind ring and that it did not look like the picture and also didn’t fit. He then proceeded to tell me that I had not needed to get it resized in the first place and didn’t understand why I had gotten it resized. He also said that he had only done work in the back so anything that was messed up in the front was not his doing. He walked away at this point and his sales rep picked up the conversation asking if we wanted it resized. I said yes and that I would like it fixed to look like the picture. She relunctantly asked me to send the picture to the store email. I was charged more for the resizing than I had been originally and they told me it would take a week to resize it. I should have at this point taken it elsewhere but I wanted to give them a chance to fix their mistake. A week later I got a call in which the jeweler said that he had gotten it “as close as humanly possible to the picture.” He also said that the ring was unstable and that it needed additional structural support insinuating that it was poorly designed. My fiancé picked up the ring and much to our disappointment and frustration it looked nothing like the picture. The 4 bands had originally been crossing and now they were parallel to each other. On top of that they removed the 14k gold stamp from the inside of the band. I hope that doesn't mean that they used some other metal when they resized it. I don’t know how he thought that it looked like the picture. I have shown several friends and family members the before pictures and what it looks like now and they all agree that it’s not even close. To make matters worse he added tacks to the ring saughtering the bands together. This was not part of the original design nor had we asked for it and he never called to ask before he modified the ring. The jeweler was again very rude to my fiancé when he picked up the ring making comments about how the design was unstable and insinuated the damage to the ring had been some how done by my fiancé between leaving the store and giving it back to me 10 minutes later. We believe that our poor treatment was due to our college age and that the piece was from another jeweler. The jeweler who had created our ring had designed most of my family’s engagement rings, had been in business as a family for over 80 years, and was highly respected as a master jeweler for his unique design and pieces. So to anyone who has jewelry designed by another jewler or who is young do not go to this establishment because they are extremely arrogant and have no respect for you or...

I know I came to the right jewelry store after I walked in and had my meeting with Zachary. Saying I was totally blown away by the time I left is putting it mildly!! Zac, Thank you for all your help during our meeting last week and how you handled in all my needs from the mechanical watches that needed repairs, to the numerous sterling silver rings, bracelet that needed to be fixed, enlarged and one needing a stone replaced in one ring, to creations you will be designing for me with the 5 Ruby Zoeite Stone pendants for my Daughter and 2 Sister and myself to be created, to the ring and pendant with the Alexandrite (raw and cut) stones I brought in, that will be done in rose gold. Sending you the photos of the wedding rings I have in storage, that will be recreated for me with chocolate and diamonds awaiting for me to see the design. And finally to the 3 strands of pearls and raw black coral to create a 3 to 4 strand necklace that Santana will be doing for me!! Let your creativity fly, and looking forward to seeing you soon. Thanks again for today!! I have found the perfect jeweler for all my future needs. The possibilities are so endless and there s more to come and could not be happier with spending over 4 hours going over everything with you! Saying incredible is an understatement!! If anyone is looking for one of a kind jewelry, “Jewelry By Design” is the company to go to and you will not regret coming here! I walked away feeling absolutely confident I made the right choice! Definitely a company you can trust! Can’t wait to be dazzled by what you’re making for me and repairing for me! Outstanding Customer Service...

If I can help just 1 customer avoid this place this review is worth it. Save yourself the trouble.

Making a long story short. I purchased a $1600 ring from Jewelry by Design 2 years ago. Well, a diamond fell out. We have several jewelry pieces from other locations that have 15+ years on them with no issues but this one only a couple years old. Took it in to be fixed, even took the diamond that fell out in and they charged us $200 to fix THEIR ring, their product, no consultation, no kind of warranty or anything. Went to voice my concerns and the salesmen kept blaming us and even questioned what my wife did for a living to make a diamond fall out. She has a desk job. Says they stand by their product but obviously not. They had to work on it further to keep more diamonds from falling out. I have 2 other friends with similar situations in dealing with Jewelry by Design. In my experience they sell rings that will undoubtedly fall apart and charge you to fix it. Its ashame that companies such as this one take advantage of you. I guess they sleep well at night. I wont be back and they will never be recommend by me.

I get that things dont last but if I have to constantly worry about diamond falling out of a 2 year old ring then you are not quality and you should be ashamed to take people's money....