Northern Mattress & Furniture 1st — Local services in Augusta

Ashton was very friendly on the sales floor. Super helpful with decision making and not overly pushy. She said it would take 4 to 6 weeks for delivery and the delivered on the last day of the 6 weeks. Unfortunately two pieces of the $3,000 bed frame came damaged. The gentlemen who delivered said we wouldn't be able to fit the king size bed in our room and wanted us to sign a forced entry form. We ended up having them set it up in the living room so they wouldn't damage it further and moved it into the bedroom ourselves. The delivery guys took pictures of the preexisting damage and sent them to customer service and left. It took two hours for them to set up the bed which came in 5 pieces and required about a dozen screws. They spent the entire time complaining and did not have any tools with them so they used my husbands. We started to make the bed and realized that they did not bring enough of the machine screws and decided to use sheet rock screws drilling holes in seams and into the finished portion of the footboard. They reordered the headboard and footboard which were delivered after ANOTHER 6 weeks and realized they forgot to reorder the side panels their employees had drilled holes in. So ANOTHER 6 weeks and we finally got our bed. We had them deliver and set it up ourselves...in our bedroom. What a nightmare group to work with. They didn't communicate well and made promises they kept forgetting. NEVER AGAIN will I purchase ANY furniture from this group. I'd rather get a root canal. The one good thing they did was give a 10% refund but it wasn't...

Spent $5,000 on 2 new couches and 1 recliner almost 5 years ago, which $469 of it was for a 5 year warranty. Had some problems with the headrest on one of the couches right around the 4 year mark, during covid, called and was forwarded to service, no one answered so I left a message. Called back a month later because I hadn't heard back, was forwarded to service again and no one answered. Waited another month, called back and was forwarded to service again, no one answered so I called right back and told them that no one was answering and that I had been waiting for a call back for 2 months. Someone wrote down my name, number and email address and said they'd get back to me soon. A few weeks later I heard back, they asked me for pictures and the serial number. A month later they told me to contact the warranty company directly.... I did so that day and the warranty company said that I contacted them too far after the incident date and that they wouldn't cover it. Reached back out to Northern Mattress and Furniture and they said they'd speak with management and get ahold of the warranty company, they said if the warranty company wouldn't fix it then they would fix it. Guess what? Never heard back, emailed them again and they won't respond. I reached out to the furniture gallery and within 1 day they said that someone from service will be calling me to setup an appointment. I won't be giving Northern Mattress and Furniture company any more...

We didn’t have a good experience. Our salesperson told us several things that weren’t true such as “no problem for Saturday delivery”.....but it is a BIG problem..... It took almost 3 weeks to get the bed from the time we made the purchase. When I called to speak to a manager about all of the misinformation that was given to us I was treated like this was “my problem “ and My husband was told “he could come pick up the bed if He wanted it sooner.” (After we were told free prompt delivery on Saturday by our salesman.) They said he was “new” and shouldnt have given us wrong info but he told us during the sale he had been there over a year. We were charged for disposal fees and they didn’t dispose of the items they said they would due to a stain on our old mattress and them feeling it was too dirty to dispose of evidently. It was a water stain as it had been in a garage and had gotten wet prior to us getting it from a family member. We were told by a manager the delivery would be at 4pm and they came at 8:30 in the morning. We were totally unprepared. It was a complete mess. When we called to get refunded the disposal fee the salesman who we had dealt with denied he had sold us the items. I was honestly surprised for such a long standing company. That’s why we decided to buy from them because we wanted to buy local and support a local long standing business. We are locked into this deal now but it will be my last...