Havertys Furniture — Local services in Austin

We wanted a sectional and looked all over Austin. There are some ridiculously expensive places as well as some that are very inexpensive. Haverty's is a really nice store. You obviously get what you pay for. Our sales person, Shauna, was great. Not pushy, but knowledgeable and helpful. We particularly appreciated her steering us towards getting motorized recliners. I was initially against it, but my Wife insisted. In retrospect, I'm very glad we did. Everyone who sits on our sectional, loves it, including us!

We had one issue with it, see the next paragraph.

Their repair guy Kevin, is AMAZING! He came out and determined that two pieces of our electric sectional were hitting each other because they were too close together (most people buy the unit with a cup holder piece between the recliners, we didn't want that piece. We noticed it when sitting next to one another and raising or lowering one of the recliners, we could feel them hang up on one another. Kevin fabricated a new piece to spread them out a bit and put it on. Then they replaced the piece that got ripped on the bottom because of the problem. Very impressive and smart. Kevin prevented the issue from happening again when they replaced the piece.

We'd use Haverty's again...

I don't know if I have ever been so insulted by a commission based sales person in my life, especially right when walking in the door. I purposely did not go back to find out this gentleman's name so I didn't put him on blast. For Havertys purpose though I will say that he has a European Spanish accent. We came in with a specific sectional that we had looked at on the website which fit the shape we are looking for and wanted to see what it was like in person. He immediately told us that they only have that model on the floor in the stores near colleges like Lubbock or College Station because they are really only meant for dorm rooms. We couldn't even get away from him, he just kept talking and inferring that it was too cheap of a couch to be on the sales floor in this location. One of the reasons we wanted to check it out is because it sounded like it would be more durable and hold it's shape to last through teenage years unlike the big cream sectional (the very first thing you see walking in the store) that had lumpy misshaped cushions and pillows. Needless to say we won't be purchasing furniture from here, I guess it serves me right for only going to Havertys based off funny commercials they don't even...

Eric Thompson at the William Cannon, Austin store was wonderful. I highly recommend him. The store, quality furniture and customer service is a cut above other furniture stores we visited. My elderly mother was shopping for a new bed. Eric provided just the right amount of support in the showroom. He walked us around, oriented us to the store and items of interest and then let us look and think, checking in with us every now and then. Once we made our decision, he was quick to set up the order and get the transaction done and get us out the door. Additionally, he was aware and considerate of my mother’s disabilities and provided appropriate accommodations and support. After the purchase, we had an issue. We called Eric. He was very helpful, assisting us through the entire exchange process. During multiple calls, he was always professional and courteous, explaining return/exchange policies and clearly setting expectations. He and his manager went out of their way to assist us. We will definitely be repeat customers and refer friends and family. Haverty’s (on William Cannon) and Eric Thompson stand behind their furniture and provide great customer service! - Katy...