UB Kitchens - Kitchen Design and Cabinets — Local services in Austin

Curtis Kishur / UB Kitchens has made the cabinet portion of our current home renovation the easiest, most pleasant part of this project. From the time he first came to our house to help with the cabinets for our guest bath two years ago, Curtis has been patient and helpful. For this current project, he helped us figure out how to maximize cabinet space in the new space we would have in the kitchen after we removed a portion of one wall. He suggested the design of the bank of cabinets we added to a wall that formerly had no cabinets. He made multiple trips to our house (which is in NW San Antonio, not anywhere near the UB Kitchens SA location) to check the measurements and to reassure my husband and me after the contractor measured differently. He worked with our contractor to make sure our cabinets were installed in a timely manner. He answers my emails quickly, and always has a solution for any problem I present him. The granite fabricator made the counter by the pantry too long, which interfered with opening the pantry door. Our project manager thought the remedy was to readjust the hinges on the pantry. I didn't want anyone other than UB Kitchens experts touching my cabinets, so I held off the project manager and in a panic attached a photo of the problem to an email plea for help from Curtis. He responded quickly and said that the counter needed to be cut; adjusting the pantry door hinges would not solve the problem. I told the project manage, and he had the granite fabricator shorten the counter. They were very careful not to damage my pantry door, and the problem is fixed. Today, while FINALLY moving back into my kitchen, I bent down to place my dog's water dish back in the place we kept it before the remodel. As I bent down to place the bowl, I noticed a tiny chip in the wood at the very bottom of the side wall of the pantry. I emailed a picture to Curtis, and he's reassuring me that something can be done. I can't even begin to describe the relief I have working with Curtis. Everything else about this project has been disorganized, haphazard, and disappointing. People don't show up when the project manager says they will (including the project manager), the contractor never shows up (he promised before the work began that he always visits work sites), and no one answers our emails or text messages when we send messages trying to get information about when the mistakes and over-sights will be corrected. Working with Curtis and UB Kitchens has been such a relief by comparison! And I know we will still be enjoying our beautiful cabinets years from now, as we are still enjoying our beautiful UB Kitchen Cabinets we had installed in our condominium in Austin. My husband and I appreciate Curtis and UB Kitchens attention to detail and customer service so very much. We are recommending UB Kitchens to...

This is the second time we have used Craig and UB Kitchens - our first time was a few years ago for a complete kitchen remodel (down to the studs, walls removed), and this time was for a master bath reno (same deal - walls removed, down to studs, everything gone).

1. It says a lot (to us at least) that for 2nd job a few years later - the bathroom - we didn't even get other quotes for the job. That is not usually how we operate, and certainly every other aspect of the job we got other quotes.
2. One of the great things about working with Craig and UB is that they give you the vision of your space. They basically designed our kitchen and bathroom, to the point where we handed the contractor the "plans" as they were (they aren't plans, but good enough to work off of. this saves you a bunch of time and expense of hiring a designer or architect.
3. Craig is always available - by text or phone. when our crazy work schedules - this was very important to us.
4. (Stuff) Happens in construction. mistakes are made, pieces are left off orders, things don't arrive in time, wrong pieces were ordered, etc. Craig and his team ALWAYS owned up to their mistakes and made it right. There was no arm twisting or threats. they acknowledged when a mistake happened, and went over and beyond to make it right. In my mind, that is really all you can ask for. Things happen during major construction projects, I think that just comes with the territory. You want to align yourself with people and companies that stand behind their products and services. Craig and Eric do that 110% - and it is a huge stress relief to know that you and them both have the same goals and can work together to achieve them in a positive and helpful manner. when constructions projects get stressful, it is good to know you are aligned with your (cabinet makers). I have no idea, but I assume it is possible to save a small amount of money going with another provider. I would suggest that in the long term, this small savings is not worth your time when it comes to the level of customer service that UB Kitchen provides.

We are very happy with the products and professionalism that we have experienced with UB Kitchens (Craig and Eric) on two different occasions (Kitchen and Master Bath). they essentially designed both of these areas through the cabinet design/order. We are happy with our decision to use...

A couple of friends had used UB Kitchens during their remodel for cabinetry. I had seen some of it in person, and thought it looked pretty good. More importantly, they told me that the people who work for UB are incredibly helpful, professional, and top-notch.

Cabinetry will end up being one of the most expensive components of a remodel, so you want to make sure you are in good hands. I’ve been told things like this before, and have usually been disappointed at some point in the process. I am also a very detail oriented person, and I like to know exactly what thickness plywood is being used, construction details, etc.

Let me say: UB’s staff for measuring and ordering is in a league of their own. In fact, I had contacted one or two other similar companies that never got back to me after having provided a basic layout and template. I also went to big-box stores and price compared. Sure, some other brands might be a little cheaper, but you will end up paying more for it in the end when inexperienced and/or lowest-bid contractors install them.

Everyone should also know: the cabinetry itself is somewhat important, but the install is even more critical. My installer knew all of the details. He spent an entire day leveling and shimming the base cabinets. They shoot a laser from one corner of the room and it levels against every wall. He spent another day just dealing with the finish out and trim around the walls as it is an older home and not entirely “true”.

I want to mention another point: I noticed a cabinet or two was not 3/4” as I specified, but the staff promptly explained that the finished edges would abut one another and be an upcharge that was borderline unethical for them to order for me. Literally, they were telling me that spending that extra money was absolutely unnecessary. Moreover, a flat edge to edge abutment would not allow as much adjustment for a flush front edge.

My point being: the entire team...from the cabinet experts, to the delivery folks, to the installer(s), to the owner himself, are remarkable in a day where everyone is trying to cut corners and rush through a job. You can go with another company, but I highly doubt they are going to measure up to...