Walgreens — Local services in Austin

Pharmacy Team is incredible. My doctor called In my script to Coscto Saturday. They never texted me that it was ready. I tried to go Sunday morning to grab it and totally forgot it was closed on Sundays. I have Covid brain fog at the moment. So I called my virtual dr team and asked them to resend it to this Walgreens instead. Pulled up to Walgreens an hour before they closed at 4pm and gentlemen at window told me unfortunately my insurance wouldn't cover it because it's technically filled at Coscto, I could pay out of pocket $1700 but of course he knew that wouldn't make sense. Gave me two options to call my insurance & request to move it to Walgreens or call Dr and ask them to electronically pull back the script. So I did both. My insurance company was closed on weekends, go figure. And my virtual doctor did not have the option to electronically pull it back, could only call and ask them to cancel but since they were closed, it didn't go through. So I sat in my truck frustrated, sick as a dog, crying in disbelief. Then the gentlemen at Walgreens told me he was going to try to help me with a coupon code. Gave him all my info over the phone and IT WORKED! I was so thankful and couldn't believe I actually got a break! Thank you for your amazing...

This is the Walgreens by my house. My new doctor for some reason chose to put my prescription up on Anderson Mill instead of Anderson Lane and sent the prescription in. So I went up there one time to pick it up. I get up to the Walgreens on Anderson Mill and even though it was called in the day before the prescription was not ready. So I told them to send it to the other Walgreens on Anderson Lane I would pick it up there. As I'm leaving the Walgreens on Anderson Mill I get a call saying my prescription is ready. So I go over to the Walgreens on Anderson Lane and they can't find it. They're saying it look like it was picked up twice. Then the woman finally tells me what they are going to have to call Blue Cross and Blue Shield. I'm not waiting around for the stuff I don't care what it is. They do a horrible job it doesn't matter what location it is you need to stay away from them. Go to CVS, go to Walmart go anywhere but Walgreens! And finally, when I called their 800 number to let them know what happened and really just want to close down my account, because I'm never going to go there again, they wanted me to wait 38 minutes to talk to somebody. They're just a horrible...

Rude, testerical pharmacist refusing to fill medications when this store is the only location that seems to have any. He was snippy with me and even ruder to my doctor's office when the staff was kind enough to call and try to clarify. He was snidely proud of his choice to discriminate against patients using telehealth to access medical care and requiring certain medications, and brought it up to me as if it was rational and not a blatant disregard for ADA and HIPAA regulations. He admitted that he instituted this policy specifically to spite patients using telehealth, and made it very clear he looks down on those patients. No wonder this place has only 2.7 stars—I'm surprised it even rates that highly. What a joke. Does Walgreens support blatant discrimination in clear...