Sissons Flowers & Gifts — Local services in Avon Lake

I hadn’t had the need to order flowers locally but when I did have the need recently I called Sissons. I needed to order a flower arrangement for my friends who lost their furbaby. I asked Sissons if they had some sort of an angel figurine that could be incorporated into an arrangement. While I was on the phone the lady went back to their storage area and when she came back on the phone she asked if my friends lost a dog or a cat. When I answered dog she described the options they had so that I could choose what I wanted. I really couldn’t believe someone would take the time to do this but I really appreciated it and I know the arrangement was very special to my friends. If that wasn’t enough, to my great surprise a couple weeks later I received a card in the mail from Sissons saying that they hoped I was pleased with the arrangement and that my friends were comforted while they grieve the loss of their dog (stating my friends by name). I don’t think I’ve ever encountered such kindness and thoughtfulness. I completely understand why Sissons has such a great rating and I totally agree. These folks are truly very nice and I will definitely order from them again when I...

Liz answered my call when I was needing to place an order for my step-sons, for their Mother's Memorial Service. Not an easy task for anyone. The boys, they had some very specific blooms they wanted to incorporate, but were not exactly in season. Liz was sensitive & patient as she and I went through everything. We made changes to an arrange on the website, it seemed it would be just right. Liz called me back later, as there were flowers (outside of the changes we made) they weren't getting due to COVID, & wanted to make sure I was okay with substitutes. This was HUGE! I have had other florists make changes without discussion, only to have them look NOTHING as expected. Well, this was NOT the case with Sissons. The changes fit in beautifully. It lasted & smelled wonderful even smelling them across the room with masks on! I can't say enough positive things about Liz, her sensitivity of making sure the Memorial Arrangement was just as we needed. Sissons handled delivery, everything was done perfectly. Once again I was NOT disappointed by Sissons. ...

I’m leaving a star out because the experience at pick up was lackluster. The flowers were excellently done, beautiful to look at, and smelled amazing. A perfect gift for the grieving loved ones in our life who just lost their father. When arriving for pick up, we got out of the car to check the door for a sign to figure out if we needed to call for them to be brought out, or if we could enter with masks and pick them up from inside. Someone came out and yelled at us for getting out of our car, then just dropped our flowers off on the sidewalk without so much of a side glance. No where on the website, or on our confirmation email, did it state that we must call to pick up our order, and the woman handling us was not all that pleasant. Normally this doesn’t bother me, but after the very unexpected loss of a loved one, and a stressful day figuring out how to handle gifts and arrangements, the attitude we received while picking up our sympathy flowers was unneeded. Great quality of work on the flowers, but the customer service has a bit left...