HomeGoods — Local services in Bailey's Crossroads

Me and my entire family comes to this location at least two times a week and spend a good amount of money buying things we love. Tonight, on 04/13/22, was by far the worst experience I ever had with the store manager Greg! We brought a toy to the registry that doesn't have any price tag on it, we asked if we can purchase it. Since there was no price, the customer service rep Azeb called Greg for price, his first response was that he can't sell it because the toy comes as a set with another toy, (which is understandable). My sister explained to him that my 3 year old daughter found the toy from the clearance area and there was nothing around it, we asked if we can see the set so we can purchase it for her, but Greg said that "we only have 5 minutes and I don't think that YOU will find any toy in 5 minutes" What? Clearly, we don't know what kind of set the toy comes with, that why he was called to help with the price, we didn't even know it was a set, until he mentioned it. He refused to even check, he said he has to prepare to close the store in 5 minutes and he can't help us! he took the toy away from my 3 years old and left my daughter crying, the customer service rep was still ringing the items we were burying, the least he can do was to check and see if the set was available - in the system or at the clearance area- but he couldn't even do that. I have never seen this type of customer service from a MANAGER. This location was and still is my favorite location to shop but tonight experience was the worst ever. Very...

Kitchen, bath, living room or family room, they have you covered at HomeGoods. This store has SO much to offer if you’re a first time homeowner or just want to freshen up your existing home. There are many different styles to choose from in a one stop shop. There are isles and isles of every possible items for your home. If you need an area rug or outdoor furniture, they got you covered. There are several check out lanes to get you in/out in no time. Public restrooms as well. They also have items for your fur babies if you need a chew toy or doggie bed, HomeGoods has it. Staff members are plentiful, polite and courteous with a willingness to help you select the right item that fits your style and price point. Check out this store, you won’t leave empty...

ad a great experience during my recent visit to HomeGoods, thanks in large part to Manager Kevin and Associate Ximena. From the moment I walked in, it was clear that Kevin is deeply passionate about his team and his role. You don’t often see managers who are so actively involved, positive, and genuinely excited to help both customers and staff. His energy really sets the tone for the store. Ximena was also incredibly friendly and left me with a smile on my face!

It’s refreshing to see a retail team so in sync and committed to delivering great service. I’ll definitely be back! Kudos to...