Metro by T-Mobile — Local services in Balch Springs

Worst experience honestly , I walk in to add 2 lines asking for 2 free phones and then im asking why Im being charged $220 for 2 free phones , I understand i have to pay the first months bill on the highest plan and the activation fee but why do i have to re pay all 4 lines when I just paid it 4/5 days ago I was under the assumption that I would only pay for the 2 im now adding he started to explain to me $25 Activation(2x) which I understand that then proceeds to say the phones are free but we have to recharge you your whole months bill even for the 2 lines I already had with metro ! Which meant I just paid my $110 Monthly bill last week 2/11 and I have to re-pay again ! I was under the impression I could have the highest plan with 4 Lines @ $150 but I asked if I would atleast get a break down of my charges and he proceeded to say that no I wouldn't be given a receipt or break down of my charges ! Horrible guy honestly ! Dont go here they over charge by the...

Great While I was giving them $500+ for me and my husband and 2 teenagers Galaxy Phones&2Headsets!

Oh but when it was refund time😮 on only 1 of the headsets didn't work which valued @20 bucks,I'm not gonna lie they exchanged the first one no problem but when I bring those back she couldn't do it anymore and she don't think the same problem would have happened twice implying that I'm not being truthful 😥Avoiding conflict i call the director Ethan his name is on the outside of every location fyi and addresses the issue and I'm satisfied with all I have to do which is return to the store and they should have no problem taking care of the issue😐Well these Hispanic females that work in there have the most nastiest additive she was rude and told me the owner of these headsets do not work for metro he sells them here is all😯😯🤐And he won't exchange,Well that's that I guess things merchant tell you after you pay...

They tried to rip me off, my phone was stolen so I took another old phone to buy a new sim-card to re-activate my line. They tried to charge me for the sim $11 + activation fee $26 + they wanted me to buy another phone for $39 promotion. I was previously told on a phone by a MetroPcs agent that I would only need to buy the sim, but manager and employees at this place said I can't do that. I walked away, found another MetroPcs store where they only charged me $10 for the sim and reactivated my phone at no other charge. Go figure. Therefore, I do not recommend this place, go another...