Kroger — Local services in Barboursville

My spouse and I went into this store to do some shopping after the children went to bed. We hadn't really been going for a while because we just recently moved back to the area. We didn't have a Kroger card. The cashier did not tell us if we needed to fill out the paperwork right then or mail it in, etc until after. There was a lady with a dog asking for a manager and the older cashier was telling her basically to go find him, asking the customer if he was in the back, etc. Her and another cashier were whispering loudly about the lady when she walked away. When I asked the male cashier were something was, he pulled up an app but looked at me like I had 3 eyes. The biggest issue is when I asked (quietly because I'm quite shy) where the restroom was while my spouse paid for groceries. When I got back out he was still on the other side of the store near the cash register with our cart, checked out. The older cashier asks if we had paid for all of out boxes of drinks. This was quite embarrassing. We stood while she decided to look at the receipt 5 mins after he had checked out. She asked my spouse where the drinks were on the receipt. He told her near the bottom (most were). She asked if he was sure. SHE had just checked him out! After a few minutes, she gave back the receipt, said "ok, sorry" in a harsh tone as seems her normal by this point. We went through the door, thoroughly embarrassed. The alarm goes off. I get home, find out she had missed one of the security stickers on the baby's cans of formula, though they were all on the receipt. I took photos and kept my receipts as I plan on showing corporate. This is unacceptable behavior and attitude. I understand everyone has negative days, but you do not act this way at your job. Aside from this, I was impressed by the sushi counter and the lady working there also handing us chop sticks and such, the store cleanliness, and the cheese counter as well! I would love to continue doing my shopping here but some of the cashiers and people walking around are not doing their jobs...

Very disappointed in my shopping experience here today. Management needs to review hospitality standards with their employees. I was looking for a cinnamon broom (no luck) when I overheard an interaction between a customer and employee at the flower counter. The employee was entering inventory I assume in a white binder when an older gentleman around 70 years said, "Excuse ma'am. Would you help me." He had a vase and flowers he wanted to purchase. I couldn't believe my ears when she told him, "I can't do that right now. I'm busy and I'd have to charge you labor."

One, this gentleman has probably been patronizing the store since before it was at its current location. Two, how difficult would it have been to take 5 minutes from writing in the binder to assist this gentleman. Three, labor??? To simply assist an elderly customer by placing water in a vase he is purchasing and perhaps cutting stems from flowers he is purchasing. That should be a complimentary service for customers. It takes all of 5 minutes and the employee is already working.

The experience honestly threw me off so much that I ended up forgetting half my list and just went to...

Krogers has now placed a ban on the salvation army ringing to help raise money for less fortunate family's for Christmas advised them if they wanted to ring this year they had to do it behind rows of shopping carts and in the smoking section for employees I think this is a very disgusting corporate decision that needs to reversed why in the world would you want to hinder to ability to help provide a christmas for a child that may not be able to wake up to gifts from Santa I'm sure corporate people wouldnt ever want their children to have to expierence that the salvation army is a incredible non profit that helps familys in so many ways... Customers have complained to the bell ringer saying its simply not right that the volunteers are being placed away from the customers and put in a smoking area people that want to donate but can not due to the circumstances corporate kroger has put in place please make the calls and emails so that they are aware of this new policy and how its directly affecting local family's in our community please...