DIal One Computer Services — Local services in Bardstown

My Gaming laptop was brought in to be looked at for performance issues which was told by the PC manufacturer that the gaming laptop was more than capable of playing this game at mid grade graphics. I have another laptop that has lower end performance than the gaming laptop plays on low settings with no issues which the gaming laptop would not.

After receiving the computer back I was told that nothing was wrong the computer and that if I wanted to play my game I needed to play on a desktop computer. This is complete bull the gaming laptop and game are compatible together by game specs and computer manufacturer but I need to play on a desktop? Makes no sense so I don’t know if laziness or lack of computer skills is evolved in this situation but something is wrong with the gaming laptop and it was never resolved.

This was a rented out gaming laptop by another company by the way and I was insured by dial one I would be updated and let known what was wrong… no communication after I was told I would be let known I had to call the rental company to find out the issue. The rental company also has been notified for the computer to be taken somewhere else to be re diagnosed. I’m sure he will be on here trying to defend himself but not much to defend here but I’m sure an excuse...

Update 9/6/18: Went to request a refund and I was told I should have never taken my case off my phone......ever. Refused a refund and said the best they could do was try and glue it back. So leave my phone with you all again, after what I paid you to do didnt work in the first place. Ill never go to this place or recommend them to anyone. Stay away from this place. The old man told me if I had a problem with him he'd be waiting outside that door when the business closed. How professional.

Update 9/5/18: Screen is now falling out of phone. Going up there tomorrow to request a refund. Will update review based on that.

95 dollars to have the screen replaced on my phone after it broke. The day i get the phone back, the home screen button doesnt sit properly anymore (never a problem before hand), was told "the glue needed to set." Its been a few weeks, still messed up. Also the automatic light adjustment no longer works correctly, also never a problem before. The screen dims and brightens for no reason, even when sitting idle. I dont expect things to be perfect, but i dont expect more to be wrong with my phone when i get it back versus when...

Rick was extremely nice and informative. Took my laptop in because one of my hinges broke. He was extremely understanding and accommodating when I explained my laptop is how I solely work. As my laptop still was mostly functioning, he got the information off it and ordered my part. I took my laptop home to still be able to work. He called me as soon as my part arrived and had my laptop fully repaired in one day. I've had in back in my possession for a couple days now and haven't had any problems. I felt the price was fair for my...