Taco Bell — Restaurant in Bardstown

Food wasn't bad, but it is evident that they do not care about their customers or the customer experience. This location has posted hours that says it opens at 9am. I made an online order for pick up at 9am. The door dash app told me that my order was ready for pickup 10 Min later so I drove to the store to get my order. When I pulled up, it looked like all the staff was in the parking lot talking. At 9:15 I got out of my car and I was met with a lady telling me that they aren't open yet and that they are having a meeting. After the employees went into the store at 9:23 I went in as well. I sat there listening to one employee complain that there were customers already and then kinda trash talk other employees that were at the meeting. Seemed like a loud and obnoxious conversation that I don't need to hear as a customer. As I was waiting, I started to notice how messy the place was. There was food and trash on the floor, tables and chairs were messy. I'm guessing they don't clean at closing because it's a disaster already at opening. I finally received my...

I did this job for a year and a half and was amanager for 3 months, and I promise you, it isn't rocket science. It really isn't. If they can't be bothered to do their job right and make the food right then the least they can do is replace your order without arguing when you have to turn around and come back to have it remade. And further, if you use the online app to make it easier on them and then the app doesn't work correctly, then they shouldn't have the app available. Again, none of this is rocket science. It isn't that difficult to read a screen and make an order correctly. I know that for a fact, because I did it. And had I been the person running the drive through tonight, the order would have been handed out correctly. And if I were the manager, which again I have done, I would have made sure that both my cook and my drive through person were doing their jobs. It happens every single time and it's...

I hate to be the one to leave a bad review. I entered the store to eat in 7/30/23 in the evening.

I stood waiting to order for a little over 5 minutes. A gentleman came in behind me and after another 5 minutes finally asked "are you still waiting to order?" I said "not anymore I think I'll go on to somewhere else"

It's unfortunate because it looked like every employee was working hard minus the drive thru guy. He was literally in the process of stacking up around 30 sauce packets on a napkin.

One worker who was busy prepping food did say "someone will be with you in a moment" I'm guessing it was the drive through guys job to take inside orders. Like I said he was busy with the sauce packet pyramid.

Two packets even hit the floor and he didn't bother to pick them up and throw them away. just left them there for someone to step on.

The restaurant was clean and...