Cabela's — Local services in Barrington Township

I drove down to this store because my local Bass Pro didn’t offer and couldn’t order a firearm that I was very interested in purchasing. This particular location had one in stock, so I made the decision to go well out of my way to attempt the purchase here. When I got there the first time, everything went fairly well. My only complaint would be that the firearm that I wanted, the last one in stock, was the display weapon. This weapon showed moderate wear and tear and was covered in grime. The salesman informed me that this would be the firearm that I would be purchasing as it was the last one in stock. He also mentioned that “it had been there forever.” At this time, I inquired about a possible discount due to the absolute fact it was and should be no longer considered “new”. This was turned down.

When I arrived at the store to pick up the gun, there were only a couple people working in this department. I took a number and waited to be helped. They were somewhat busy, but not that bad. I watched several people get helped before they took attention to the numbering system. Then, they proceeded to help a couple who showed up over an hour after I did, even though they never grabbed a number, because “they were waiting a long time.” I had already been waiting an hour and a half to be recognized and had the next number in line!!! I expressed my dissatisfaction and let it be known that I was there well before them, but this dude turned out to be a more impatient a-hole, so he won. Meanwhile, I waited.

Eventually, someone helped me, but helped several others in the process of completing my paperwork. While discussing my purchase, I again inquired about a discount due to the poor condition of the “new” firearm, and was shot down. Had I not invested so much time and fuel to get there, I would’ve told them to shove it, but said ‘F’ it, and proceeded with the purchase/paperwork. I should add, this weapon was over $1k after taxes.

All said and done, I spent over 3 hours to complete the pickup of a Taurus Raging Bull Magnum that had sat in their case on display for years, handled by many, considerably worn, covered in filth, and still had to pay over a grand for it (open box display). Worst of all, I never received an apology for how long it took for them to take care of me, or how long it took to get things done.

Needless to say, I will NEVER go to this store again!! Extremely dissatisfied!!! Whoever runs this mess should be fired...

I called into Cabela's boat/marine service department because I thought I blew a head gasket on my Mercury 115 pro xs when draining my oil. Scary and potentially expensive kick in the nuts.

STEVE diagnosed what turned out to be the real issue over the phone. He said it was most likely condensation buildup due to the short distances I drove.

He took his time and asked about the oil color, symptoms I might've experienced, possibly oil overfill etc. He told me the problem was most likely condensation and to try running the engine while connected to my flushing attachment for 10 mins, occasionally checking to see if water reappeared with the new oil. The engine turned out to be fine!

Steve took time to help me even though I didn't buy this boat from them. He wasn't trying to get me to come in to make a dishonest buck like other marinas would have when he knew more troubleshooting could be done by me at my home.

My own boat dealer in Antioch, Skipper Bud's turned out to be pure garbage - unwilling to help, trying to get me off the phone as fast as possible and unknowledgable the two times I needed their service. Contrary to them, this is yet another one of many great experiences I've had at the Cabelas Hoffman Estates location which is why they get a steady flow of...

Honestly I have never left a bad review ever before, ever. But today was December 26, and I went to Cables to exchange a jacket I received for Christmas. The line was long for the cashier, but I had made a special trip down to make the exchange it was the day after Christmas after all so I gave the benefit of the doubt. When I got to the front of the line I walked up the cashier and told him I had an exchange, then with a cringe he told me that he could not do returns or exchanges and that I would have to wait in another line just as long as the first. I would not be upset if there had been a posted sign or something indicating returns and exchanges where not excepted at the cashier, but there wasn’t anything anywhere indicating this information! I did not want to kill the messenger so I asked to talk to the manager and explained to him that I had already waiting in one very long line had made a special trip down to the store and asked nicely if there was anyway he could help me get this exchange done. He said that he couldn’t help me, and that was just they way things where. I can’t remember leaving a store so frustrated! Needles to say I still am in possession of the jacket that doesn’t fit. Really one of the worst experiences I have had at a store in...