Target — Local services in Barrington Township

I’ve hated this Target for as long as I’ve known it exists. This particular one has always been plain terrible but huge and newer so they have plenty to offer.

Today being Christmas Eve and me hating crowds.

I was pleased to find that even though I’ve always avoided this location they have what I need and offer drive up. So I wouldn’t even have to go inside the hellmouth.

WRONG. Whoever was managing guest services needs to be coached or terminated or something. I sat in my car wasting my gas for 20 minutes. Figuring they were probably busy and having been in retail I can respect that this is one of the busiest days of the year. That was my limit so I begrudgingly got out of my car and walked in. (mind you guest services at this location is immediately inside the door, I see 4 people working guest services and one customer UNBELIEVABLE. At this point I notice a kid with a drive up bag heading towards the door, he’s apologetic and says that his manager asked him to run it out and it wouldn’t happen again if I used the service again.... If it happened with 4 people plus this poor kid in nothing but pants and a polo running my bag out (whom I hold blameless.)

I can’t imagine how terrible the experience would be with less staff on an equally busy day. It is target after all.

Leave the curbside deal to Walmart. They know what they are doing at every location. And clearly Target or at least Target Hoffman...

I bought a double stroller from here and of course the box was pretty heavy. I was alone so I asked a member of their staff to help me load it to my cart. I am not so strong the box was literally half my size ... but They did so it was very nice of them! I went to check out and purchased all my items and I went to ask if it was fine if I leave it at the TARGET PICK UP station in customer service. That is where people purchase items online and they pick them up later. I was going to leave it for my husband to pick up later since the box was too heavy for me. I asked the man in the front if that was fine and he said no. Once you purchase something you have to leave with it. I explained my situation that it was too heavy for me and my husband would pick it up after he came home from work. He said no and that the pick up station already had too many things it would just make it more crowded. I was annoyed but I said alright that’s fine can someone help me take it out to my car . He said no they do not offer that service. OK WOW .. this man clearly sees how tiny I am and the size of this box. I left very upset ... so here I go in the parking lot trying to figure out how the heck I’m am going to load this in my car. Took me a good 10 minutes lol . People saw me struggle but didn’t even offer to help me either... it was a bad day for me. But seriously very rude...

Horrible customer service. I made a return without a receipt, one $3 item came up as an exchange only item, for anything that costs $3 from any department as per the rude, short little manager lady, so the woman told me I would have to go back to returns after I'm done shopping and checking out to do a $3 exchange. I said "why can't I just get a Target gift card for everything that I'm returning? I'm going to spend it here anyway? It makes no sense for me to come back just for a $3 exchange when I'm going to spend it here anyway" So she asked the manager if she can override the $3 and give me a gift card and she rudely said "No!" While holding up the line SMH. So I had to go back and wait in line at the customer service desk and just my luck, only the rude manager was there assisting someone and was acting overly nice with them and took her sweet time, seemed she lagged on purpose to make me wait longer and she was having conversations with other employees as well who were just there and then left. Thankfully the lady that helped me the first time arrived and assisted me. But it's ridiculous that I had to go out of my way and wait extra time when she could have approved the $3 to be put in the gift card. I spend over $150 and I always do everytime I go to Target but I may have to take my business elsewhere. Can't stand...